Karim Lounis
Head of digital transformation project
Salaire / Taux journalier
Paris, France
Freelance, ouvert au CDI
Expertises
Expérience de travail
Head of digital transformation project
Xelians
mai 2025 - Présent
1 an 6 mois
92390 Villeneuve-la-Garenne, France
Responsible for program (ERP, CRM and BI) organization and quality, costs and deadlines Coordinate and leads the main program bodies Define the program plan, coordinate and manage tasks and risks. Supervise program progress and results. Ensure problem resolution and alert communication. Ensure quality and conformity of deliverables.
CRM Project Manager PMO
MIS (Groupe Monnoyeur)
janv. 2020 - mai 2025
5 ans 5 mois
Saint-Denis, France
- Field service (Salesforce) project management international scope for Group Monnoyeur entities (Eneria, Bergerat Monnoyeur, Aprolis, Ipso). France/Belgium/Poland/Romania/Spain - Analyse and continuous follow of CRM improvement with application and operationnal teams. - Management of Business process owner and functionnal consultant - Users requirement validation and functionnal specifications. - Following of deliverables of the project. - Management of each stage of the project. - Monitor the budget, KPI's, quality and risks of projects - Reporting to management on the progress of projects - Supporting teams through change
Sales Steering Manager
Vaillant Group
août 2019 - janv. 2020
6 mois
94120 Fontenay-sous-Bois, France
Carglass® France
janv. 2007 - août 2019
12 ans 8 mois
92400 Courbevoie, France
Sales administration and CRM project manager
nov. 2013 - août 2019
5 ans 10 mois
92400 Courbevoie, France
Management of the sales service administration (15 members) customer manager, CRM and DATA base administrator, Team leader, project manager) Data base management, referantial Project management on data quality / credit management/ CRM and ERP functionnalities KPI for sales teams (lead, sales revenues) Sales service, sales territory.(sales force). Credit Management.
IT-Helpdesk-Manager
janv. 2010 - oct. 2013
3 ans 10 mois
92400 Courbevoie, France
* Management of 10 persons * Computer management * Ordering * Device support * Service KPI'S * Planification * Incident management * Critical management incident * Data base management
Customer Service Assistant
janv. 2007 - déc. 2009
3 ans
92400 Courbevoie, France
* customer portfolio improvement * Customer assistance * litigation management
Broker in international trade
Free lance
mai 2002 - oct. 2006
4 ans 6 mois
France-Middle east
Logistic Assistant
TRANSPORTS VAQUIER
janv. 2000 - mai 2002
2 ans 5 mois
Région de Aulnay-Sous-Bois, France
Customer Service Assistant
UNE PIECE EN PLUS
août 1998 - déc. 1999
1 an 5 mois
Paris 17
Formation
EURO AFRICA BUSINESS SCHOOL
MASTER MANAGER DE PROJETS INFORMATIQUE, Administration et gestion de l'informatique / technologies de l'information
2019 - Présent
7 ans 10 mois