Karima Hamache

- Delivered engaging and customized training sessions on Microsoft 365, including Power Automate, Power Apps, and the entire collaborative Office 365 suite to diverse clients. - Assessed clients' specific needs and tailored training programs accordingly, ensuring that all users maximized their understanding and utilization of Microsoft tools. - Developed hands-on exercises and real-life case scenarios to enhance user comprehension and application of Microsoft Power Platform. - Trained end-users on effective ways to automate tasks and optimize workflows using Power Automate, increasing productivity across departments. - Conducted workshops on Power Apps, guiding users to build custom applications that streamline their business processes. - Demonstrated the integration capabilities of Microsoft 365 tools, helping users collaborate seamlessly within their teams. - Provided ongoing support and troubleshooting for clients post-training, ensuring sustained engagement and understanding of Microsoft tools. - Created comprehensive training materials, including manuals, video tutorials, and step-by-step guides for clients to use as ongoing resources. - Kept up-to-date with the latest Microsoft 365 updates and features to deliver current and relevant training content. - Collected and analyzed feedback from training sessions to improve content and delivery, ensuring continuous enhancement of the user experience.

Web Implementation (Wordpress / SharePoint / Powell Software) Microsoft (O365, SharePoint,Power BI, PowerApps, Flow) / Google G-Suite Management and implementation of Change / Adoption project   - Pilot the project and follow the progress of the different sequences of the change.   - Coordinate the activity of stakeholders by informing them and involving them in all stages of the project.   - Apply the recommended solutions especially in terms of new processes and processes.   - Ensure consistency between processes and objectives and adjust when needed. Measure results and report regularly to management.   - Accompaniment of the actors during the implementation of projects of change   - Preparing and running workshops to raise awareness, identifying barriers of any kind, including any reluctance of employees, and encouraging change.   - Guide the different actors in organizational learning.   - Train employees to new tools and methods.   - Train managers in management and change management methods. Methodological and technical watch   - Ensure a permanent watch of the evolution of the methods and tools of organization.

Support, advise, guide users on daily requests and use of collaborative tools (mainly Microsoft O365 services) - Daily call for expertise / Organisation of training session Support / Guide / Setup / Training groups for : - Office 365 -> Word, PowerPoint, Excel Macro, pivot table, Visio, OneNote , Skype for Business - Project site with SPO (SharePoint Online) - Power Bi - PowerApps - Flows - Groups Exemples : Creation of a new project website on SPO with several features/apps : - Collect needs from all teams, clarification of the use of SPO - Customize each page or sub site per teams depending on they requests - Managing right group - Updating news feeds - Creation of a Platform where users can request specifics needs and owners will be notified by email through Flow or alerts . - Creation of a shared place where partners /clients can work together and use Word, Excel, PowerPoint Online. … I created the “Geeky Lunch” (weekly training sessions with around 20 peoples) users will come during lunch time and I will train them on several subjects such as “How to improve the use of my outlook” “Why should I use OneNote instead of my paper notepad” "How can I use Teams on my project" … Support a Migration of a large project users team from Lotus to Office 2013 to Office 2016 to O365. And several other training / Support / Team Building...

Project: Arctic LNG 2 (Novaengineering) 1,5 years AGPP UIO 1,5 years YAMAL LNG(Yamgas) 3 years Manage, lead and train a team (around 10 people) Coordinate, help and guide all Projects Directors, Projects Engineers and Engineers . Project Team sizes: 200-1500 peoples Team leader : Across-disciplinary team, self-organizing Team, Daily team training, weekly internal team meetings, team building... (Empowering, Agile Management... ) Tools /Database: Creation, customisation and adminstration of our project Intranet on SharePoint Online (SPO), processing, analysis and transmission of information, Managing rights on database, updating Databases, workflow setup, automation of tasks... Logistics /People mobilization/ Recruitment: Teams mobilization plan, Optimization of taskforce by discipline, areas and floor. Coordination of weekly moving on the building (39th floor tower)and around the world (Expatriation/Impatriation). Creation of job specification (AO), selection, Interview. Travel Organization : Organisation of complexe International audit journeys, hotels booking, air or train tickets, car reservation, expense reports on Power BI... Procurement : Creation, Opening tender, Supplier Selection, Negociation, buying process... Cost Control: Checking people assignment, chase/ reminder users, Managing a budget per team or project. Communication : Write/Coordinate Communications and Coordination Procedures, Spread Project management information, Coordination of correspondence (letters, MOMS, Reports..), setup several projects team building..

Training group and individual sessions on social networks (Google business, Apps, Adwords, Analytics, Google +...) - Training groups and individual sessions at Google Juice Bar : Google Business, Apps, Adwords, Analytics - Introduction to social networks to new business Help small, medium business to have an online visibility.

- Training group and individual sessions on How to run a business with GOOGLE application (Google business, Apps, Adwords, Analytics...) - Reception, presentation, training, making appointments, managing collective agendas ...) - Introduction to social networks (Facebook, Twitter, Linkedin, Google +, Pinterest, Instagram Eventbrite ...)

The Language Circle is a dynamic company in Liverpool with a very strong entrepreneurial spirit. It provides a range of multilingual services to both businesses and individuals, including: · Language Classes (1-2-1 or Group ) · International Social Events · Cultural Trip · Recruitment / Translation services ( Internship / Job / Freelance)

- Support the creation of French company in England. - Writing a business plan, cashflow forecast over 3 years - Translations , business plan, letters, various texts (French / English) - Support for individual interpretations during interviews with business consultant. Blue Orchid Management Consultants is the largest provider in Business Start Up Support in the North West and with an ever increasing portfolio of contracts we are now working across the UK. We provide start up services recognised by the government as innovative and cutting edge and valued by the business community as entrepreneurial and fostering economic growth.

With HP we help final user on daily basis to have a better understanding of several software, focus on Microsoft: Inbound and outbound calls / Data entry Coordinating visit to the affected site with clients and suppliers Assisting clients to the highest level / Remote access / Client relationships Emailing enquiries and administration Keeping client informed during the process of fixing faults.

 Provide customers with complete, accurate rental rates and requirements.  Book reservations into the system following established procedures.  Follow up on customer quotes and emails.  Broker (Europcar, Avis, Sixt, Hertz, National,Dollar…)

 Reception of VIP during concerts (Rihanna, Andrea Bocelli, Katy Perry, Justin Bieber ...)  Weekly training new staff  Sale of the official program for the concerts

- Organization /Implementation of the conference - Reception of speakers and delegation (> 350 delegates) Created in the spirit of TED’s mission, “ideas worth spreading,” the TEDx program is designed to give communities, organizations and individuals the opportunity to stimulate dialogue through TED-like experiences at the local level. TEDx events are fully planned and coordinated independently, on a community-by-community basis

Analysing and interpreting contracts  Meeting and growing revenue goals for assigned accounts  Management of complaints from customers  Devising and managing customer portfolios (English, French and Spanish)

 Communication between the delivery centres in France and Europe  Developing business by gaining new contracts  Analysing logistical problems and producing new solutions  Arranging alternative vehicles where applicable.  Negotiating extensions in Insurance (English, French and Spanish)

Supervising a team Interviewing and recruiting staff Logistical distribution Negotiate with suppliers

 Secure, supplies and drive collaborative engagement  Focus upon costs and service levels  Organise cargo for transportation  Maximise potential value of customers  Dealing with Complaints / Customer Service

 Communicating with suppliers  Research for new suppliers  Contacting and organizing a data base of customers  Negotiating with suppliers in order to get the right price

 Setting up a database and maintenance of the computerised stock control system  Liaising with the couriers and the suppliers  Quality and stock control

 Reception, control and preparation of the orders  Creation and referencing information  Organization and sending sample products  Inventory of stocks

 Reception, control and preparation of the orders  Creation and referencing information  Inventory of stocks