Karima Kennou
Customer Service Specialist
Salary / Daily rate
Casablanca, Morocco
Freelance, open to permanent contract
Skills
Languages
About me
Intro
Bilingual data analyst and English educator with 3+ years of experience in customer service and language instruction. Proven expertise in daily data analysis, managing 20+ student classes, and maintaining high accuracy standards. Specialized in data analytics, educational content creation, and cross-cultural communication for global clients.
Work experience
Customer service
Majorel
Jul 2021 - Present
5 years 4 months
Casablanca-Settat, Morocco · On-site
• Analyse data daily of active users and reduce inappropriate data. • Innovative thinking and ability to handle change in order to maintain high results and quality. • Virtual, visual, and written communication. • Attention to details. • High level of accuracy. • Client liaison. • Cultural awareness
English teacher, Support classes
Hay Jamaa private school, Casablanca, Morocco
Nov 2020 - May 2023
2 years 7 months
Casablanca-Settat, Morocco · On-site
• Overcoming the issues and struggles faced by students while studying a foreign language. • Create goals for the courses following the national guidelines to help learners achieve better results. • Trained students to use correct grammar, develop their vocabulary, and build a sense of analysis to be able to handle texts correctly. • Developed effective lesson plans to help students prepare for their examination • Clear delivery of lessons. • Good and positive environment for better learning. • Great class management and organization of 20+ students.
Education
American Tesol Academy, Rabat
120 h Tesol/Tefl Certificate
2023 - 2023
4 months
flsh ben msik
Bachelor's degree
2018 - 2021
2 years 11 months