Karina Dimitrova

• Led a diverse team of 12 Consultants, overseeing a multi-million dollars portfolio. • Designed and facilitated internal and external leadership workshops and cross-functional training programs that enhanced collaboration, knowledge-sharing, and strategic alignment. • Redesigned the service model and led EMEA strategy, increasing client retention by 30% and generating $800K/y in new revenue from market expansion. • Developed coaching frameworks and provided individual and team-based mentorship, fostering leadership capabilities and career growth. • Served as a trusted advisor to clients, offering strategic guidance on digital transformation initiatives, overseeing IT upgrades, and leading system integrations, including CRM, sales management, and analytics platforms. • Drove the adoption of AI-driven and machine learning analytics and automation tools to streamline testing, reducing analysis time and decision-making cycles by 90%. • Successfully implemented upskilling programs that improved employee engagement, team performance, and retention.

• Acted as strategic project manager in clients' digital transformation programs, providing strategic expertise to shape and implement cutting-edge solutions, while ensuring alignment with overall business goals. • Led projects resolving client performance challenges, achieving ROI figures up to 30:1 and successfully managed clients at risk, resulting in a 60% increase in retention rates. • Implemented detailed project plans aligned with customer goals and industry best practices, ensuring successful delivery of complex digital strategies. • Conducted user-behavior workshops with major clients, identifying digital channels’ performance gaps and defining USPs, which led to robust roadmaps and a 20% boost in customer satisfaction. • Organized and delivered cross-departmental training sessions in client management, strategy and negotiation. • Actively participated in industry events, conferences, and webinars as a speaker, enhancing the company’s profile and establishing personal credibility in the industry.

• Managed a £700k enterprise client portfolio, maintaining over 90% retention and achieving a 20% upsell rate. • Managed critical contract negotiations and partner relationships, ensuring effective resource allocation and smooth integration of subcontractor services into client projects. • Secured a critical renewal contract with a key account worth £300k, overcoming challenges through strategic negotiation and tailored solution offerings. Redesigned the client onboarding process, streamlining operations and enhancing data accuracy and efficiency. • Acted as the voice of the client within the company, providing critical feedback to the product team, leading to the creation of new features or adjustments.

• Established clear project expectations, leading kick-off meetings and facilitating seamless transitions from sales to delivery, resulting in high project performance and client satisfaction. • Initiated and managed high-complexity projects, demonstrating adeptness in resource allocation, creation of complex work breakdown structures, and ensuring alignment with customer plans. • Managed product workflows using sprints, Jira, Salesforce, and Trello, ensuring delivery times and improvement in team communication. • Created product requirement documents, prioritizing features and enhancements based on customer needs, market trends, and business priorities.