Katarzyna Jabcon

Head of Digital & AI Transformation | People-First Change Leadership | International IT Director | EMEA/APAC

Salary / Daily rate

Antwerp, Belgium

Mobility: Warsaw, Brussels, ...

Freelance, open to permanent contract

Can come onsite

Skills

Digital TransformationCoachingTalent ManagementServiceNowData AnalysisMicrosoft 365SharePointEntra IDSAP ERPOraclePower BI

Languages

Polish (Native)Dutch (Fluent)English (Fluent)French

About me

Intro

Calm focus. Measurable results. Transformation that sticks. I believe technology only works when people do. For more than 20 years, I’ve led IT transformations across Shell, GE, and Huber - bridging business, systems, and people through mergers, modernizations, and moments of real change. From leading 20,000+ employees through the COVID transition to modernizing 9,000 systems in 4 months, I’ve learned that clarity, empathy, and structure turn chaos into progress. 🏆 CIO Award Winner | Senior IT Director known for delivering €3M+ savings, managing €89M budgets, and building high-performing teams across EMEA/APAC. I’m passionate about transformation that actually sticks - where strategy meets culture, and where IT becomes an enabler, not a blocker. My background spans finance, infrastructure, and service delivery, giving me both the operational depth and the human insight to make complex change sustainable. What sets me apart is how I lead: calm under pressure, focused on people, and grounded in measurable results. I build trust fast - across teams, vendors, and leadership - and make technology work for the business not against it. 🔹 Currently open to: Senior IT Director, Interim Manager, or Change Leader roles - permanent or freelance. 🌍 Based in Belgium, open to travel across Europe. 🗣️ English | Dutch | Polish | French (B1) 🎓 ITIL Foundation | Six Sigma Black Belt | Agile/EDGE | NLP Practitioner Let's connect if you believe, like I do, that the human side of transformation is where it succeeds or fails. Areas of Expertise: STRATEGIC IT LEADERSHIP & BUSINESS ALIGNMENT • IT Strategy & Digital Transformation • Budget & Cost Management (CAPEX/OPEX up to €89M) • IT Governance & Compliance (SOX, ITIL, COBIT) • M&A IT Integration & Change Management • Service Delivery & SLA Management • Vendor & Contract Negotiation TECHNOLOGY ENABLEMENT & RISK MANAGEMENT • Enterprise IT Infrastructure & Cloud Solutions • Virtual Desktop Infrastructure (VDI) • Cybersecurity Risk Mitigation • Disaster Recovery & Business Continuity • System Modernization Programs • Data Analysis & Reporting PEOPLE LEADERSHIP & ORGANIZATIONAL DEVELOPMENT • Team Coaching & Leadership Development • Change Enablement & Stakeholder Engagement • Training & Mentoring Programs • Emotional Intelligence & Communication • Cross-Cultural Team Management (EMEA/APAC)

Links

Work experience

Founder & Leadership Mentor

KJ MentoringFreelance

Oct 2024 - Present

2 years 1 month

Antwerp, Belgium

- Mentoring IT and business professionals navigating leadership transitions and career change - Career and positioning strategy for senior professionals - Coaching on mindset, energy, and leadership resilience

Strategic IT Consultant

FreelanceFreelance

Oct 2024 - Present

2 years 1 month

Antwerp, Belgium

Working independently with organisations and senior leaders on digital transformation strategy, technology roadmaps, and organisational change. Applying 15+ years of international IT leadership to help companies navigate complexity - from platform decisions to people-first adoption. Highlights: - Developed the People F.I.R.S.T. framework — a human-centred transformation methodology replacing top-down implementation with co-creation (Listen–Co-Create–Develop–Adapt–Sustain) - Advising IT leaders and leadership teams on digital strategy, transformation roadmaps, and build vs. buy decisions - Evaluating and applying AI tools across consulting practice - developing a grounded point of view on responsible AI adoption and governance - Supporting senior professionals navigating technology leadership transitions

Senior IT Manager EMEA/APAC

J.M. Huber Corporation

Apr 2023 - Oct 2024

1 year 7 months

Belgium, WI, USA

In my role as Senior IT Manager, I lead the integration of Biolchim Group, coordinating a diverse team to ensure a smooth transition during leadership changes and providing ongoing support. During the Biolchim integration Phase 2, I oversaw the operational aspects and deployment of end-user devices while fostering strong partnerships with vendors and stakeholders to drive project goals. I designed a structured cutover plan that included comprehensive end-user training, which facilitated seamless technology adoption. Managing a $1.6M CAPEX budget, I aligned resource allocation with our strategic objectives. My accomplishments include enhancing team collaboration, implementing a VDI solution that reduces downtime, increasing customer satisfaction based on positive survey feedback, and streamlining operations to reduce service complaints, paving the way for continued improvement initiatives.

Personal Sabbatical | Career Break

Aug 2021 - Mar 2023

1 year 8 months

25040 Europa, Province of Brescia, Italy

After a period of intense organizational change and team leadership responsibilities, I chose to take a personal sabbatical to rest, reflect, and realign before stepping into a new professional chapter. During this time, I: - Supported my family through a challenging period, including caring for my father during his illness - Continued mentoring peers and explored new ways of working with energy, people, and purpose - Took time to reflect on my professional journey and reconnect with what drives me This pause was a conscious investment — not a break from growth, but a way to return with greater clarity, purpose, and renewed energy.

Shell

May 2003 - Jul 2021

18 years 3 months

The Hague, Netherlands

Lead IT Operations Manager, Shell Business Operations (SBO)

Dec 2018 - Jul 2021

2 years 8 months

The Hague, Netherlands

Serving as the Lead IT Operations Manager at Shell Information Technology International B.V, I managed IT operations for 20,000 users, aligning initiatives with corporate strategies while overseeing an $89M OPEX and $4.5M CAPEX budget. I modernized 9,000 systems, boosting productivity by 20%, and led a $3M asset refresh. I also developed a 5-year IT roadmap and successfully transitioned all employees to remote work during the COVID-19 pandemic, earning the CIO Award for exceptional delivery.

Infrastructure Demand and Assurance Manager - Europe

Mar 2013 - Dec 2018

5 years 10 months

Rotterdam, Netherlands

As the Infrastructure Demand & Assurance Manager at Shell Downstream International Services, I successfully led the strategic implementation of the Managed Print Services program across Europe, the UK, and the Middle East. By fostering strong relationships with C-level executives and managing an $8M OPEX budget, I ensured effective resource allocation and project success. I directed the rollout of IT service contracts and enhanced risk management initiatives, which resulted in notable accomplishments such as securing a $1.5M VOIP license in Egypt, saving $1.1M through equipment reuse strategies, and recovering $449K from pricing errors. My efforts also included upgrading outdated IT infrastructure and conducting data collection for vulnerability assessments to enhance project execution and mitigate risks effectively.

IT Integration Site Business Analyst

May 2009 - Mar 2013

3 years 11 months

Klundert, Netherlands

During my tenure as an IT Integration Site Business Analyst at Shell Nederland Raffinarderij, I managed IT solutions integration in manufacturing, collaborating with vendors to enhance operational efficiency. I achieved a 20% reduction in maintenance turnaround costs, streamlined plant processes with Cintellate, and elevated the pilot plant's efficiency. I also led a transition to wireless networks, developed a disaster recovery plan based on COBIT principles, and ensured SOX compliance through actionable controls.

Finance Advisor, Manufacturing MEOD Plant

May 2003 - May 2009

6 years 1 month

Moerdijk, Netherlands

As a Finance Advisor at the Manufacturing MEOD Plant for Shell Nederland Chemie, I directed month-end closing activities for the Pernis and Moerdijk chemical plants, which significantly improved our financial accuracy and reporting efficiency. I spearheaded financial planning initiatives, utilizing the Latest Estimates Tool to enhance forecasting accuracy and facilitate informed decision-making. Additionally, I established robust SOX controls to ensure compliance and elevate the financial integrity of our business operations.

Finance Manager

GE

Oct 2000 - Oct 2002

2 years 1 month

Bergen op Zoom, Netherlands

During my tenure as a Finance Manager at General Electric, I led the cost control efforts for a substantial $52 million commercial base cost in Bergen op Zoom, Netherlands. My role involved coordinating the financial planning cycle and conducting thorough analyses of business margins, which enabled me to provide strategic insights that significantly enhanced profitability. By closely collaborating with the CFO and Salesforce, I ensured that our financial strategies were aligned with the overall business objectives, ultimately driving improved financial performance and operational efficiency.

Senior Consultant

Deloitte

Sep 1997 - Dec 1999

2 years 4 months

Warsaw, Poland

As a Senior Consultant at Deloitte, I led a team to drive new business growth, resulting in a $4M revenue increase in just 6 months. I specialized in ERP system monitoring, project management, and data conversions, ensuring efficient operations and client satisfaction. Developed new business from 0 to $4M in 6 months. Managed multiple projects for various clients. Successfully re-implemented ERP systems.


Education

University of West London

Bachelor of Business Administration - BBA, Accounting and Finance

Wyższa Szkoła Zarządzania w Warszawie - The Polish Open University

Bachelor of Business Administration (BBA), Finance Management


Licenses & certifications

ITIL Foundation Level

Issued: May 2015

Certified by Global Knowledge

NLP Practicioner

Issued: Mar 2004

Certified by Polski Instytut NLP

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