Katerina Theodorou

• Managed client memberships, processed payments, and booked classes. • Created monthly schedules for personal trainers. • Handled incoming calls, provided detailed information on membership packages, and solved issues with the gym's app.

I had a brief but impactful experience as a Customer Service Agent in the Fraud Department at Barclays. This role specifically involved handling sensitive customer inquiries related to fraud, requiring a high level of empathy, attention to detail, and adherence to strict protocols for resolving urgent financial concerns.

• Prepared drinks and coffee in a fast-paced, fully booked restaurant. • Took food and beverage orders, operated the till, and handled cash/card payments. • Maintained a clean and well-stocked bar; managed stock rotation and cellar organization. • Took phone orders and processed remote payments during lockdown periods. • Resolved customer complaints professionally, strengthening customer service and teamwork skills.

• Welcomed and served guests in a high-traffic restaurant. • Took and processed orders using the till system. • Helped clean and reset the restaurant at closing.

• Applied gel polish and assisted in acrylic application and basic hair washing. • Ensured cleanliness and client comfort throughout treatments. • Supported client satisfaction and return visits

• Served food and drinks, made cocktails, and maintained hygiene standards. • Promoted to Junior Manager: created shift schedules, resolved customer issues, and handled payments. • Gained leadership and conflict-resolution experience