Kavana Jain

* Pilot store for the Clientela CRM app European launch, I identified and flagged system issues during day-to-day usage. * Delivered high-engagement luxury client journeys in a high-traffic flagship, maintaining brand standards and the Canadian Warmth ethos across every client touchpoint. * Achieved and exceeded individual KPIs, including sales targets, conversion rate and UPT, with notable results from introducing underperforming and new product categories to client profiles. * Operated POS systems and retail management tools daily, with direct visibility into CRM data quality issues and friction points in the client journey. * Executed stock management, inbound/outbound shipment processing and inventory accuracy in partnership with operations leadership. * Informally coached peers on CRM data entry and clienteling tool best practices, bridging the gap between tool capability and floor-level adoption.

* Delivered personalised multi-category clienteling (RTW, leather goods, accessories) to an international client base in a premium outlet environment, consistently meeting and exceeding individual sales targets. * Daily use of SAP for stock verification and inventory management. * Built and maintained client relationships through structured follow-up, contributing to loyalty and repeat purchases. * Used clienteling tools daily, developing a concrete understanding of CRM adoption challenges at the point of sale and the gap between system design and floor-level use. * Upheld brand standards across visual merchandising, operational procedures and team collaboration.

* Coordinated logistics for luxury events, including fashion shoots, weddings, and VIP gatherings. * Managed client communications, inventory, and vendor coordination. * Welcomed high-profile guests with discretion and attention to detail.

* Acted as the primary coordination point between Paris HQ and 30+ international markets for Cartier's global media campaigns — managing timelines, feedback loops and market-specific requirements. * Built and maintained performance dashboards and multi-market reports used in senior client reviews, consolidating data across channels and geographies. * Collected, structured and analysed campaign data across paid, digital and traditional media channels to support strategic recommendations. * Maintained invoicing accuracy and financial tracking across 30+ market accounts.

* Designed, drafted and maintained 450+ manual test cases for web applications and ERP modules, covering functional and regression scenarios across multiple production releases. * Managed end-to-end defect lifecycle for 200+ anomalies using JIRA, HP ALM and Azure DevOps — from identification through to resolution and sign-off. * Gathered and clarified functional requirements in collaboration with business analysts, product owners and development teams across cross-functional Agile squads. * Participated in sprint planning, grooming, reviews and retrospectives in 2–3 week Agile sprints — contributing to 4 major production releases. * Supported UAT execution and functional acceptance criteria for an ERP deployment at Rolex (luxury retail), as well as web platform launches for ExxonMobil (Taiwan & Thailand markets) and a B2B application for Disneyland Paris. * Facilitated knowledge-transfer sessions and onboarded new team members to testing processes and tools.