Kelvin Ronnoh

Social Media Marketer

Salary / Daily rate

Nairobi, Kenya

Freelance, open to permanent contract

Remote only

Skills

Customer CareStrategy & ConsultingAccountingCSRTalent AcquisitionCustomer SuccessFinance

Languages

ArabicEnglish

About me

Intro

Social media marketing leader with 7+ years driving performance across digital campaigns and team management. Proven track record of building captivating content strategies, recovering 40% bad debt through innovative solutions, and delivering measurable ROI through data-driven insights. Expert in content creation, video production, and analytics ready to amplify your brand's digital presence.

Links

Work experience

Social Media Marketer

Bracket Digital SolutionsFreelance

Apr 2019 - Present

7 years 7 months

Nairobi, Kenya

• Plan and execute the content strategy for various social media channels, ensuring consistency and alignment with the brand voice and goals. • Produce captivating and relevant content, such as videos, graphics, stories, and live streams, using tools like Canva, Adobe Premiere, and OBS Studio. • Monitor and interact with the online community, responding to comments, messages, and reviews, and building trust and loyalty among the customers. • Analyze and report on the performance of the social media campaigns, using metrics like reach, engagement, conversions, and ROI, and provide recommendations for improvement. • Support the daily operations of the business, collaborating with the founders and other team members on various tasks and projects. • Negotiate and communicate with suppliers and clients, ensuring quality, timeliness, and satisfaction.

Video Analysis Recording and Archiving Assistant

Edward Moses Media CenterFreelance

Apr 2018 - Present

8 years 7 months

Nairobi, Kenya

• Record and edit high quality videos of rugby union matches and training sessions. • Analyze and archive the videos using specialized software and tools. • Provide feedback and insights to coaches and players based on video analysis. • Support the development and improvement of rugby union skills and tactics for current and future athletes.

Data Entry Clerk (Cloud worker)

CloudFactory.

Jan 2017 - Jul 2018

1 year 7 months

Nairobi, Kenya

• Maintain and update records of all data entry tasks performed by staff members on a weekly basis. • Ensure the accuracy and quality of the data entered and stored in the cloud system. • Assist users with creating and managing budgeting requirements using online tools and applications. • Enter and organize data from scanned documents and generate meta data for easy retrieval and analysis.

Presiding Officer

Independent Electoral Boundaries Commisiion Kenya

Aug 2017 - Oct 2017

3 months

Nairobi County, Kenya · On-site

• Collect and verify data from polling stations and transmit it to the national tallying center for analysis and reporting. • Implement effective solutions to resolve any issues or disputes that may arise during the voting process and ensure the safety and security of the voters and the election materials. • Collaborate and communicate with other electoral staff, observers, and stakeholders within the constituency to facilitate a smooth and efficient workflow.

Absa Kenya (Formerly Barclays Bank Kenya)

Apr 2011 - May 2013

2 years 2 months

Nairobi, Kenya

BARCLAYCARD Analyst

Oct 2011 - May 2013

1 year 8 months

Nairobi, Kenya

• Ensure the security and accessibility of the data within the department and across the organization. • Build up customer confidence through being the first point of contact for customer complaints on delinquent accounts and going beyond it. • Worked closely with collections team leader and team members to deliver exceptional business performance. To the extent we closed the year of 2013 by recovering about 40% of the bad debt book. • Maintained a well timely and a daily system for restructure/ repayment program arrangements to ensure smooth flow of following debtors and recovering debt

LEGAL AND AGENCY ADMINISTRATION OFFICER

Apr 2011 - Oct 2011

7 months

Nairobi, Kenya

• Motivate and support the team members by providing clear and timely feedback and guidance on achieving targets. • Ensured data entry and account management systems were fully implemented. • Creation of database management that led to legal documents retrieved easily and quickly. • Motivated and empowered the team by fostering a collaborative and goal-oriented environment, leading to consistent target achievement.

COLLECTIONS AND RECOVERIES OFFICER

Absa Kenya (Formerly Barclays Bank Of Kenya)

Aug 2010 - Jan 2011

6 months

Nairobi, Kenya

- Portfolio management through monitoring and controlling of loan accounts. - Reviewed and recommended classification of deteriorating accounts to legal follow up or external collection agents. - Reduced bad loans by 40% through innovative database implementation, simplifying data access and streamlining debt collection processes.


Education

ITTT - International TEFL & TESOL training

ITTT 120-hour TEFL Certificate

2023 - 2023

2 months

Generation Kenya

Certificate in Digital Customer Service Program

2021 - 2021

2 months

UNITED STATES INTERNATIONAL UNIVERSITY

Bachelor’s Degree

2008 - 2015

7 years 1 month

Shang Tao Media Arts College

Diploma

2006 - 2007

1 year 1 month

Sunshine Secondary School

High School

2002 - 2005

3 years 1 month

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