kenza Serrhini

- Deployment of a Project for Globalization of Authentication and Improvement of eCommerce Customer Experience for Chanel Clients, across the Entire Application Scope: - Project Roadmap Management: Managing the project roadmap in synchronization with other project roadmaps from global programs. - Business Alignment: Coordinating with Chanel's global business teams: Project study, benchmarking, and conducting decision-making business workshops. - Deployment Strategy Formalization: Developing and presenting the project deployment strategy to various Chanel CIOs. - Creation of User Journeys: Designing user journeys in alignment with all the applications of the company. - Project Presentation: Presenting the project to different divisions within the company, establishing project committees and steering committees for top management. - Project Management: Monitoring the project, milestones, and coordinating with various stakeholders (business teams, divisions, IT teams).

- Project Roadmap Development: Creation of the project roadmap, defining requirements with the business, formalizing customer journeys, designing operational processes, and developing a requirements specification with a solution provider. - Product Offering Definition: Collaborating with marketing teams to define the product offering, organizing product photoshoots, overseeing the creation of 3D product visuals using Adobe, and briefing and designing mockups with UX designers. - Product Owner Responsibilities: Creating user stories, overseeing developments, performing functional testing, implementing agile ceremonies, and tracking progress and updates. - Project Governance: Establishing and leading steering committees for sponsors and project committees to coordinate the project. - Project Monitoring: Managing and tracking all project phases and the associated budget. Change Management and Training: Training all key users on the tool. - Reporting and Performance Measurement: Implementing reporting mechanisms and measuring the tool's performance.

Implementation of an Omnichannel Ship from Store Project - Deployment in a Pilot Store and then 20 Points of Sale in France: - Strategic Project Framing: Development of the project roadmap, defining the project scope with the business side. - Customer Journey definition: Formalizing customer journeys, designing operational processes. Team Management: Supervising development teams, overseeing developments and updates, and monitoring RUN activities. - Change Management and Training: Training all store personnel on the tool. - Project Governance: Establishing and leading project governance for project monitoring. - Project Tracking: Managing, overseeing, and tracking all project phases and the associated budget. - GDSN (Global Data Synchronization Network): Conducting a call for tenders to change a PIM (Product Information Management) provider. - Data Enrichment: Enriching data in a PIM tool.