Kevin Barasa

Data Management

Analyze adherence to quality policies and procedures by monitoring agents Execute coaching process using internal standards for feedback and coaching- Execute number of observations and feedback required per agent according to the client request or internal standards. Provide coaching and develop agent’s opportunities by using effective interpersonal communication.

Responsibilities: • Gather data and add data from both the customer and the company • Helping Customers or drivers via phone: assisting them with solutions and services provided by the company • Friendly attitude and proactively involved in assuring the happiness of the customers

The Work involved: • Contact customers with balances and negotiate payment terms and schedules • Offer clients several payment options and arrange for the prompt repayment of balances • Inform clients of overdue accounts and the amount currently owed • Performs other duties as assigned

Responsibilities:  Communicating with customers via telephone, to resolve delinquent accounts and collect payment on debts  Negotiate payment terms and methods when the right party is reached.  Keep detailed records of all customer communications, payment plans that customers have agreed to, and amounts paid.  Follow up on the Client's payments and make reminders.