Kévin C.

• Led strategic digital transformation initiatives for large-scale clients, including advisory to C-level stakeholders, app modernization, and agile delivery management. • Advised C-level executives on digital strategy for 60K+ users, delivering transformation roadmaps aligned with business goals and user needs. • Spearheaded the full revamp of a key internal application: conducted user research, facilitated co-design workshops (Design Thinking, journey mapping), and defined product vision. • Acted as both Product Owner and Project Manager: built and prioritized the backlog, led an agile development team, and ensured on-time, value-driven delivery. • Created and managed hybrid teams combining internal consultants and client-side stakeholders, promoting collaboration and shared accountability. • Delivered a modern, user-centered application that significantly improved usability and adoption. • Identified new business opportunities by fostering strong client relationships and positioning our expertise, contributing to revenue growth. • Designed and led internal and external co-creation workshops to drive alignment, foster innovation, and accelerate delivery.

• Reported to Event Producer and collaborated closely with Event Director and Front of House management to ensure smooth event operations. • Coordinated with security and police to prevent prohibited items from entering the event site. • Oversaw queue management, ensuring orderly and efficient attendee flow. • Liaised with Festival Management and Event Control to monitor crowd movements and collect data on entry flow rates. • Managed a diverse team including gate stewards, security personnel, and scanning staff, ensuring clear communication and operational effectiveness.

• Developed Processes and Structures: Co-defined innovative processes and structures to scale up the business model in the UK, laying the foundation for our expansion. • Implemented Action Plans: Led the implementation of team-based action plans to facilitate the expansion in the UK, ensuring strategic alignment and effective execution. • Built Strong Relationships: Nurtured strong business relationships with existing clients to deliver high customer satisfaction, fostering loyalty and trust. • Coached and Mentored Specialists: Provided coaching and mentorship to customer care specialists, enabling them to deliver quality service to both new and existing customers, enhancing our reputation. • Aligned Expansion Efforts: Facilitated the business expansion by aligning our action plan across different regions, ensuring consistency and maximizing our impact.

• Developed comprehensive project documentation and educational materials to support the Program Manager in aligning teams and stakeholders. • Maintained and managed project documentation, ensuring accurate records and effective communication across all phases of the program. • Introduced and implemented new reporting tools, enhancing transparency and stakeholder engagement through improved data visualization and status updates. • Coordinated and facilitated meetings with internal teams and external vendors to track project progress, resolve issues, and ensure timely delivery.

• Supported Project Managers in the successful delivery of capital projects, ensuring timelines, budgets, and quality standards were met. • Monitored and managed project communications and documentation, maintaining consistency and alignment across internal teams and external partners. • Collaborated with GOSH Charity to align project messaging and ensure cohesive external communication between both organizations. • Planned and executed an internal promotional event for clinical staff, showcasing construction team services and achieving 87% visitor satisfaction, strengthening engagement and visibility.

• Developed and implemented a comprehensive business and marketing plan to improve customer communication and drive business growth. • Enhanced company reputation and online visibility through strategic use of Google AdWords (SEM/SEO) and social media campaigns. • Designed and executed promotions and social events that increased customer engagement and boosted sales conversion rates. • Recruited, onboarded, and trained new staff with customized programs to accelerate productivity and team integration.

• Developed a comprehensive report and benchmarking tool to analyze competitor offerings, enabling strategic decision-making and competitive positioning. • Redesigned mobile phone offers and second-life processes to enhance customer loyalty and improve retention rates. • Collaborated on sales and margin forecasting to inform the creation of targeted action plans that optimized revenue and profitability. • Coordinated and organized presentations from Bouygues Telecom’s key providers, facilitating knowledge sharing and vendor alignment.

• Supported worldwide Project Managers by providing guidance on project methodology and best practices, enhancing project delivery consistency. • Coordinated experienced Project Managers across multicultural teams, fostering collaboration and aligning project objectives in diverse environments. • Developed tailored recovery plans with specific actions to assist Project Managers in overcoming challenges and steering troubled projects back on track. • Created key performance indicators (KPIs) and project management tools to report critical portfolio information, enabling data-driven decision-making. • Organized monthly knowledge-sharing meetings to exchange project management experiences and promote continuous improvement across global teams.