Khadija HAMIDALLAH

Training and Development: - Training engineering: Job Task Analysis, Training Need Analysis, Assessments & Skill Gap Analysis, Individual Learning Plans, Trainings Deployment, Coaching and Certification, - Project Managment : Career Development Programs for Technicians & Sales Representatives and Caterpillar Accreditation Programs with the stakeholders, - Training needs consolidation, training schedule implemantation and update, - KPIs implementation, follow-up and analysis, - Implementation of procedures and working documents for Training Department. Marketing and Communication: - Marketing & Communication Plan, - Training Catalog creation, update with courses descriptions, - Internal and external communication, - Creation and communication of various Training documents,. - Market researchs and community management. Business Development and Administration : - Sourcing and negotiation with partners and freelance service providers, contracts implementation and folow-up, - Pricing, quotations, negotiation, training execution, invoicing and KPIs, - Training deployment : enrollments, logistics, billing, training reports… Miscellaneous: - OFPPT CSF Eligibility, reporting, mailing, subsidiary support, participation in recruitment operations for different profiles.

- Suppliers sourcing and management, - Business development with suppliers and branche’s sales departments, - Offers standardization and set up of procedures and dashboards for the Business Unit, - Pricing : Price Build Up and quotations, - Purchase orders placing and follow-up with Sales Administration, Finance and Logistics departments - import, machines inspections and warranty , - Management of central and branche’s machines stock.

- Business development and customers account management, - Prospecting for new clients and architects specifiers, - Needs analysis : request analysis, technical and commercial proposals, - Follow-up of orders : negotiation, ordering, after-sales service and payment, - Competitive intelligence.

- Identification and analysis of customers needs, - Preparation of technical and commercial offers, follow-up from order to delivery and after-sales service, - Miscellaneous: mailing, reporting, telephone reception, competitive intelligence, showroom management.