Khadija Kalfane Pierali

– Analyze and identify new markets – Analyze commercial targets issues – Prospect and qualify future customers – Contact the prospect – Present the services of our partner – Develop partnerships (BtoB) – Develop and retain my client portfolio – Ensure competitive intelligence

– Ensure the management and marketing of 15 micro-nurseries for enterprises – Present our customer offers to VSE/SME – Manage the requests of incoming leads of families until the sale to their companies – Ensure the loyalty of customers (companies and parents) – Manage client portfolios – Prospect and attract new VSE/SME – Achievement of my annual objectives (over 350K€)

– Carry the image of the hotel – Ensure and take care of the good care of the customer – Taking the request and qualification (needs, budgets, selection criteria, competition) – Drafting of quotation, follow customers and develop additional sales – In charge of visits and customer relations to confirm the groups – In cooperation with the presence of other department heads – Drafting of contracts and pro-forma – In charge of billing and account closure for groups pre-paid before the arrival

– Commercial prospection for the Corporate segment – Drafting and follow-up negotiating contracts – Prepare and ensure the different site inspection – RFP participation – Commercial and marketing actions monitoring

– Participated in the hotel reopening – Commercial Strategy : – Developed the new strategy – Defined a new positioning – Organized and managed sales and marketing actions – Created new sales and internal supports – Corporate: – Anticipated and engaged with new customers – Renewed the contractual conditions and contracts “Contracting" – Former the operational team on the visit of the hotel – Welcomed customers and assured customers' loyalty "Fam Trip" – Estimated quotes – MICE: – Managed the event and coordinated the operational teams – Updated all the websites

– Gathered and accompanyied customers, taking care of and anticipating their needs – Managed the till and reservations – Managed customers and aircraft crews during check-in and check-out – Promoted the brand loyalty program and emphasised its concepts on a daily basis

– Sold the "M shop" products and promoted the various hotel services – Welcomed customers and ensured their satisfaction – Ensured and supervised breakfast service and ensured the smooth running of the service – Ensured compliance with quality and hygiene procedures – Managed inventory and order products

– Welcomed and delivered a high-end advice to customers – Presented the product offer and retail selling – Transfered products (leather goods) – Managing inventories and stocks

– Traded products; Prospected and attracted new clients – Implemented loyalty actions – Managed relationships with international suppliers and customers – Managed inventories and stock