Khaled E.

Missions and Responsibilities Project and Process Management Validate and oversee technical documents and procedures for NEARSHORE production plants. Define and improve functional and business processes (workflow, continuous improvement). Industrialize and optimize deployment operations and logical migrations, especially FTTA deployment for 5G. Lead project progress meetings (COPROD, COLP, COPROJ, COPIL) and monitor deliverables and KPIs. Produce weekly reports on progress (Confluence, Monday). Plan and monitor complex operations from start to finish. Master Agile and traditional project management methodologies. Network Engineering and Deployment Validate all technical steps for the implementation of network operations (2G, 3G, 4G, 5G). Define the deployment method for Tier FO fibers with Orange (FONV1, V2, BRAM). Migrate Radio sites (2G, 3G, 4G) from MBH FTTH transmission to FTTA (including RATP). Manage the migration of Huawei Radio infrastructures to ERICSSON with FTTA evolution. Tools and Automation Draft requirements for tool development. Specify automation needs (AAP, CAMUNDA tools) for a "full auto" logical configuration. Collaborate with Builds and IT department for the evolution of production tools (JIRA). Coordination and Communication Ensure direct relations with all project stakeholders: Engineering, Program, Study, Sizing, Deployment, Material Orders, Field Workers, and Network Production Factories.

Missions and Responsibilities Project Management and Coordination: Manage intra-project communication with project managers of the Third-Party Operators (TPOs). Oversee the help desk for orders from third-party operators (Orange, SFR, ...). Define and manage the mission schedule. Lead COPROJ meetings with Bouygues Telecom through KPI presentations (monthly rhythm). Ensure timely delivery of deliverables. Distribute tasks based on workload within the ITX TDM team. Network Engineering and Operations (TDM Core Network): Study the architecture within the scope of Core Network engineering for various TDM trunks of TPOs. Draft engineering dossiers and circuit plans (Patch Bay Plans) for the needs of trunk deletion, creation, migration, or extension. Create new equipment on Bouygues's core network for trunk creation needs. Configure logical routes. Reduce traffic for link deletion or migration needs. Manage the traffic delivery between Bouygues and TPOs to handle traffic flow. Allocate MGW cards and ports for link creation, deletion, migration, or extension needs. Develop routing schemes aimed at minimizing out-of-area paths using the "Voice Interconnection Reference and Modeling" tool – REMIX. Monitoring and Reporting: Analyze traffic status using the Business Object tool. Draft weekly follow-ups of indicators: Traffic and TDM route capacity. Document technical processes within the TDM scope.

IP Production (Fixed Access, Enterprise, Mobile) Key Achievements ISP Collection GP: Swaps (Foundry, X2-M8), loop security, compliance of X2-M8 Switches, upgrades 20G/30G (critical sites, ISP loops), support migration to Sirius, VPLS architecture preparation, BGP reinforcement (Orange collection), Sirius Backbone equipment configuration. Enterprise Zone: Regionalization of collection ports, migration of CE2O offers to CELAN, preparation of switch/AGR configurations for CELAN ORANGE. PTN Collection: Processing memos for 2G/3G/4G, FH-FH/FE-GE transitions, insertion of PTN-C routers. Advanced Technical Skills Network Environments: Proficiency in LAN and WAN environments, including logical configurations (VLAN, IP, MPLS) and routing and signaling protocols. Protocols: Expertise in BGP, IGMP, IGP, IS-IS, LACP, LDP, PIM, MP-BGP, OSPF, L2TP, VRRP, RSVP, PTP. PTN Architecture: Design and deployment of Packet Transport Network (PTN) with router types A (7750 SR-12 for MSC/RNC/DCN), B (7750 SR-7/7705 SAR-18 for BSC/DN/spoke network) and C (7705-SAR-8/7705 SAR-F for spoke DN). Equipment Configuration: Proficiency in configurations across a wide range of equipment: routers and switches (Cisco, Alcatel, Ericsson), Huawei (X2, X8, DSLAM), CISCO 6500/7600, ALU 7750, PE DOLMEN, SWITCH FOUNDRY, FTTH links.

Missions and Responsibilities: Documentation and Preparation Draft technical specifications. Prepare Prevention Plans before visiting sensitive sites (ministries, risk sites, etc.). Verify orders for the necessary equipment for network service deployment. Deployment and Configuration (Broadband & Voice) Configure N1, N2, N3 type equipment on the broadband network. Port ND's and SDA to TOIP and broadband. Connect installed equipment to the PABX following broadband installations. Perform N2 counts according to the data indicated in the WORKFLOW installation sheet, depending on SFR fiber or DSP (Third-Party Operator). Install CPE L2 (N2) corresponding to the commissioning of the HUAWEI Switch. Subsequently connect CPE L3 (N3 IADS One Access). Verify the N2 configuration via Telnet on the Switch. Check the OS and configure the IAD’s present on the TFTP server (latest OS version installed). Modify the OS and configuration of the IAD in case of error. Testing and Commissioning Perform Voice TOIP and broadband commissioning checks. Conduct counts for 15 minutes with the appropriate throughput on port 19 of the N2 using a JDSU Smart class counter (most commonly used). Conduct voice tests and commissioning. Business Environment Core Network. Production and network integration of voice equipment (Switch, Router, PABX, ...). Technical Environment and Tools Equipment: ONE ACCESS (100, 180, 300, 270, 700), HUAWEI (3328, 5328), LPT boxes (Orange).

Declaration and Follow-up: Declare global incidents. Create incident tickets and track global incidents. Perform end-to-end analysis of incident tickets (from initiation to resolution). Handle priority and critical incidents while respecting resolution timeframes. Communication and Reporting: Communicate with the relevant support groups. Provide circumstantial reports following interventions. Communicate through various channels and to management regarding the impact, follow-up, and resolution of incidents. Continuous Improvement: Propose modifications to technical processes based on feedback from entities to improve incident resolution times. Intervention and Deployment Management: Plan resources and means (manage ADSL and Fiber Optic technical interventions). Manage and oversee Fiber Optic calls. Analyze reported problems on Fiber Optic lines and communicate with relevant support groups. Declare fiber optic network failures at connection points and networks and monitor processing and resolution timeframes. Provisioning and Configuration: Perform provisioning for defective VOIP lines. Manage provisioning errors for ADSL and Fiber Optic. Track lines with provisioning errors post-activation. Resend VOIP and IPTV options with provisioning errors. Configure ADSL profiles on HUAWEI and ALCATEL LUCENT DSLAMs. Supplier Relations and Testing: Open, track, and close tickets with access suppliers (AXIONE, FT, SFR, Numericable). Test new lines and provide reports on their reliability and functionality. Documentation: Write technical specifications.

Missions and Responsibilities Team Manager and Trainer (Team Leader - 18 people) Production and Quality Management: Manage production on a platform of 120 advisors; monitor production and quality indicators for integration groups and the cell. Skills Development: Develop and implement action plans to enhance the technico-commercial level of advisors. Train integration groups on technical and commercial processes, and conduct their debriefings. Support and Communication: Provide technical and commercial support on the platform for all advisors. Conduct technical conferences with the client. Team Technical Expert Information Reporting: Report dysfunctions (technical, quality, production, training, tool, and global incidents) to managers. ISP Support (ADSL, VOIP, IPTV) - Levels 1 and 2: Manage level 2 issues: telephone line quality, desynchronization, IP bandwidth, packet loss, track connection sheets (FDL). Diagnose ADSL lines and intervene on DSLAMs (Alcatel/Huawei). Configure Neuf Box (NB4) (routing, telephony, 3G key) and initiate interventions. Resolve issues with fax sending and voicemail. Provide personalized follow-up for customer cases and schedule appointments if necessary. Monitor level 2 network incidents, particularly unresolved ADSL line issues beyond two weeks, and associated interventions. Single Level Support Technician Call Management and Diagnosis: Handle technical calls on receivers, diagnose immediately with the client. Follow-up and Documentation: Monitor incidents. Write technical specifications.