Khaled Omar
Senior Program & Product Strategy Director
Salary / Daily rate
Cairo, Cairo Governorate, Egypt
Freelance, open to permanent contract
Can come onsite
Skills
Languages
About me
Intro
Senior Director with 20+ years driving program strategy and end-to-end delivery across tech, automotive, and telecom sectors. Led cross-functional teams of 25+ members, delivered complex projects on-time and budget while achieving high customer satisfaction. Expert in PMO leadership, Agile methodologies, and strategic execution to maximize business value.
Work experience
Director of PMO & Product Management
Authority Partners
Nov 2021 - Aug 2024
2 years 10 months
Remote, OR 97458, USA
- Lead and supervise the Program Manager and Scrum Master pools - Capacity planning for both pools, recruiting, hiring, off-boarding, and promotions - Professional development and mentorship of the PM and SM pools - Plan and organize trainings on program management and scrum master methodologies and new technologies. - Ensure that PMs and SMs are implementing Program Management and Teamwork policies - Perform regular audits, analyze results, and take corrective and preventive actions to ensure full compliance - Lead monthly retrospectives to review KPIs for each program - Ensure program-level delivery of Budget, Schedule, Billable Utilization, Budget Utilization, and Process KPIs. - Constantly increasing billability of the PMO department - Contribute to company-wide strategic planning - Defining and achieving PMO organization strategic goals. - Plan and maintain program capacity needs and budgets - Work closely with Engineering, Talent Acquisition, Account Management and Business Development departments to allocate capacity to program needs. - Contribute to the quality of delivery
Digital Healthcare BU Service Delivery Head
Vodafone
Aug 2021 - Oct 2021
3 months
Cairo, Egypt · Hybrid
Responsible for the project teams, project delivery, implementation and integration of different 3rd party applications owned by various vendors within the Digital Healthcare BU ● Manageandleadateamincluding Project Managers, business analyst/Product Owners, Architects, Infra structure and subject matter consultants to deliver successful projects maintaining high customer satisfaction and high product quality. ● Responsible for building, running and continuously improving the end-to-end delivery model for UHI by continuously standardizing the best practices and tools for project execution and management ● Maintain customer project portfolio, understand the business issues, chalenges of client's projects, suggest areas of improvement and resolve any issues or problems that hinder work process. ● Accountable for the customer satisfaction and responsible for Customer Service Improvement Plans and Crisis management ● Holds regular review meetings with Senior Leadership to facilitate communication and develop standardized progress reports and metrics reporting for senior management &customer ● Participate and contribute in presales activities
Valeo
May 2012 - Jul 2021
9 years 3 months
Cairo, Cairo Governorate, Egypt
Projects Department Head
Sep 2015 - Jul 2021
5 years 11 months
Cairo, Cairo Governorate, Egypt
• Direct manager of Program Managers and Project Leaders in the department • Providing leadership and guidance to coach, motivate, and lead project leaders to their optimum Performance levels and career development. • Set the employees pre-rating, bonus, & salary for the direct report. • Perform appraisals interviews for direct reports and plan career path development. • Follow up on the projects as per defined projects reporting mechanisms. • Review time sheets & attendance and employees issues and concerns. • Ensure projects are run on time and with the agreed upon budget and scope. • Responsible for Projects agreements. • Train and coach Project Management Team. • Follow up with Project Management Team on open actions. • Support and direct Project Management Team on projects decisions
Senior Program Manager
May 2014 - Oct 2015
1 year 6 months
· Representing Product Line in Project Management Committee · Responsible for Product Line Project Steering meeting · Communicate with PMO office in the projects issues · Train and coach team members · Follow up with Team members on open actions · Support and direct Team members on projects decisions · Provide sufficient skillful project leaders for the project · Prioritize projects needs in my scope · Participate in A-SPICE assessments for selected projects · Escalate to Department Projects Head in the following cases o Issue with provided resource skills, performance or quality o Conflict with projects technical decisions which may cause issues in the projects
Senior Project Leader
May 2012 - May 2014
2 years 1 month
ITWorx
Oct 2001 - May 2012
10 years 8 months
Project Leader/Product Manager
Jan 2007 - May 2012
5 years 5 months
1. Add customer value through understanding customer business domain 2. Owns the project deliverables (i.e. Requirements specs, design document, schedule, code, etc.) 3. Review deliverables in general including documents, and code 4. Communicate with different parties i.e. graphic designer, technical writing to complete project. 5. Request adequate human resources & hardware/other resources to achieve project completion 6. Report to Engagement manager project status on a weekly basis. 7. Report to Division manager project status on a weekly basis. 8. Communicate with EM and DM any change requests’ impact on cost, estimate and schedule. 9. Review and approve time estimate developed 10. Responsible for developing and tracking the project schedule 11. Identify, Develop and Analyze project risks and create plans for integrating them 12. Analyze and tracking bug count, closure rate, and rejection rate 13. Measure project Effort weekly (actual vs. estimate) 14. Measure project Time weekly (actual vs. estimate) 15. Ensure team motivation to achieve required project deadlines, and complete deliverables 16. Accountable for team efficiency, and utilization 17. Conduct performance evaluations for the team members of the project 18. Challenge employees capabilities, to insure development & growth 19. Enhance team spirit 20. Maintain prevailing company culture inside the project 21. Align staff with corporate values 22. Manage the implementation team (last project consisted of 25 resources: several Software Engineers, Quality Engineers, Technical Writers and Graphic Designers with different levels of seniority)
Software Team Leader
Feb 2004 - Jan 2007
3 years
Senior Software Engineer
Oct 2001 - Jan 2004
2 years 4 months
Cairo, Cairo Governorate, Egypt
Education
The American University in Cairo
Master
2005 - 2007
2 years 1 month
Ain Shams University
Bachelor of Science - BS