Khalid Ait Oumerri

Introduction

Customer Care and Subject Matter Expert with over 5 years of experience in customer service, technical support, account management, training, and operational excellence. Progressed from Customer Care Agent to Subject Matter Expert, developing strong expertise in customer experience, product enablement, quality assurance, and performance improvement. Experienced in supporting customers through multiple channels, coaching and onboarding new hires, translating product updates into operational procedures, and driving service quality initiatives. Skilled at identifying root causes, resolving complex issues, improving team performance, and ensuring consistent delivery of high-quality support. Trilingual in French, English, and Arabic, with a proven ability to bridge customer needs, business objectives, and operational requirements.

Liens