Kim Koffel

Resettlement, Child Schooling, Adult University, Language, Employment / 3D Printing / Forensic AI Program

External consultant to support & manage the relationships with the EU and Belgian Regulators Definition of Cyber Security projects (Governance, Planning, Budgets, Risks, Resources, GDPR …) Deliverables: Cyber Security Architecture, Risk, Data, Fraud Management, ISO 27001, NIS2, 23001 Identity & Access Management: All Orange Staff and Remote Suppliers IAM & PAM work flows, technical architecture and tools (BMC, SailPoint, CyberArk, Confluence) Work with the teams involved to define requirements and assess supplier support offerings & products Articulation of work packages: Plans, Resource, Work Load, 2024 Budgets required Clear audit trail access management, protection of personal data, fraud detection and management Compliance with the EU (Digital Europe) & Belgian Regulators (BIPT, NSA) for critical network infrastructure access

Architecture, Applications, Devices, Work Flows, Data Ownership & Cyber Security for connectivity & operation in low resource settings Collaboration and compliance with Government Ministries: Health, Mines, Investment & Technology Managed programme definition, governance, risk management, objectives, plans, & budgets. Implemented network security monitoring including IB packet inspection, secure login. cybersecurity framework for infrastructures & defined SaaS requirements to meet cloud & data hub standards. Ensured critical resource procurement & availability using national partners. Integrated mobile payments and accounting systems for improved financial management. Automated supply chains with designed workflows, applications, infrastructure, and data strategies, enhancing efficiency and transparency. - Tailored services to meet specific user requirements in diverse sectors such as COVID response, vaccinations, education, medical supply, and the automotive industry Ford, Tesla, VW, Volvo, and Mercedes …. - International standards compliance: Dodd Frank, OECD, RMI, EU, FDA, WHO - GDPR / PPI compliance, cross platform security protocols safeguarding network & system data sharing - Security Architecture IAM, PAM, Single Sign-On, MDM, UEM, VPC Peering, SD WAN Bonding & Microwave WAN Network - Deployed NixOS on-premise servers, Kubernetes, Docker containers, and managed cloud integration & cybersecurity across platforms, AWS, Azure, Oracle, and Google, and On-Premise Cloud - Supported the formation of artisanal co-ops and engaged in community partnerships, integration with the Ministry of Mines, Economic Development, Health and PEV in DRC, to foster sustainable development - Addressed HSE & environmental operational practices & carbon compliance reporting

Stakeholder management for OPSYS programme, focusing on harmonizing interests and expectations of multiple DG stakeholders within EU. Conducted in-depth assessments to identify and address challenges, fostering open and honest dialogue among diverse programme participants. Oversaw architectural design and implementation of cybersecurity measures bolstering the programme's resilience against potential threats - Led initiative for data definition, acquisition and utilization - Development of cloud-based data hub aimed at transforming EU processes - Pivotal role in defining & managing DG requirements, ensuring alignment with the programme goals & requirements - Concluded tenure in March 2020, prioritising family safety amid the escalating COVID-19 pandemic in Belgium

Led transformation of MSF into unified, scalable ICT platform across five independent operational organizations, outlining vision, strategy, delivery programme, budgets, teams, and governance structures. Integration of AWS and Azure cloud applications, adhering to regulations, such as GDPR, PPI, data protection, and encryption. Achieved consensus on programme's framework and budget within four months, initiating critical workstreams in infrastructure, applications, cloud storage, security, and compliance. Oversaw service provider selection and managed international partnerships, ensuring compliant, efficient ICT support globally. - Led digital transformation and cloud programme across 5 operational centres, spanning 70 countries and 550 locations, to align ICT applications, infrastructure, connectivity, cloud usage, data, access, and security. - Navigated complex stakeholder management challenges, including coordination among 5 Director Generals, 20+ Directors, 35+ SMEs, and 4 sourcing partners, to achieve alignment and consensus. - Implemented programme governance through SteerCo meeting every 6 weeks and SME group, conveying every 4-6 weeks, agile and DevOps practices with 6 teams conducting weekly sprints and daily stand-ups. - Coordinated field teams with 150+ participants for annual two-week training sessions, enhancing field operational capabilities. - Promoted cross-organizational collaboration to standardize data definitions, meanings, and usage, while addressing regulatory requirements in countries across the globe. - Enhanced connectivity/network security through SD WAN bonding, multiple WAN source aggregation, and deployment of over 190 edge platforms across 40+ countries, focusing on connectivity, security, common applications, and cloud services. - Advanced MSF's use of Azure for Active Directory, SharePoint, Office 365, Teams, and data hub metrics, and dashboards, AWS applications procurement, logistics, finance, EMR, PACS, and patient records.

Navigated challenges in stakeholder and governance with communities, NGOs, and the Ministries of Health, leading to development and deployment of essential applications for case management, logistics, stock, and financial reporting. Leveraged AWS DevOps team in Berlin to deliver initial core applications within three months. Introduced competency-based training system for community health workers to ensure sustainability of healthcare services. Managed senior stakeholder relations, resolved governance issues, and addressed budget, planning, and integration challenges. - Managed service provider and national partner selection, procurement, and service delivery management, delivering the project on time and within budget over 12 months. Build out 3 national data centres and 3 Call Centers - Coordinated the selection, procurement, and management of service providers and national partners, contributing to the build-out of 3 National Emergency Operations Centers and 3 National Call Centers. - Enhanced logistics support in three countries for food and quarantine management, established common outbreak and case management metrics and initiated mobile money payments for field staff. - Streamlined and integrated end-to-end workflows and processes, establishing 3 national data hubs (Google/AWS) for big data analytics and alert algorithms. - Led DevOps teams in Berlin, Guinea, Sierra Leone, and Liberia to support operational needs of response, including "morning workflow" for contact tracers and security teams. - Defined plan, budget, applications, HSE health training, infrastructure, architecture, and stakeholder management for transformation programme creating sustainable, community-based healthcare services for communities, serving over 40K people.

Digital Transformation Program Global Procurement define and deliver start up and initiation phases for a global cross border program. - Key challenge: Establish and manage national and cross border governance and risk boards - Program communication, implementation benefits, budget, plans, governance, and risk C level cross border stakeholders with competing visions and requirements - Infrastructure and Network Architecture integrating existing and new requirements - Technical solution planning: Migration to a shared cloud AWS SaaS platform, (SAP/PeopleSoft) - Master Data definition, Finance, Procurement, and ERP systems integration - Process workshops to define common process, data, and workflows - One way to work - Document common Business Process and Solution Architecture - Deliver Project Brief, Project Initiation Document, execution program plan, and delivery team - Support Contract process: Infosys and back-to-back service partners, (Delivery plan, SOWs, requirements T+C’s) - Local operating agreements for project cross charging

- Responsible for all issuing, acquiring, and major migration projects for eCommerce (Europe MasterCard) - Primary project manager for commercially critical and complex projects - Provide stakeholder management and technical implementation for all European banks and processors - Manage portfolio of 100+ eCommerce projects: matrix management of 28 project managers, 9 internal support groups, primary interface for commercial and technical groups from the processors and banks - Review and improve MasterCard product implementation process to reduce time to market - Offshore product implementation: Deliver PM training, standard project framework, 2nd line support. - European representative on global team aligning reference data and business processes. - Senior Europe escalation consultant. Define and manage the business and technical team from the customer, processors, and MasterCard to resolve eCommerce and BankNet service and fraud incidents. - Customer implementations went from 20 to 30 per year to 200+ - Project implementation time line went from 4-6 months per project to 10-12 weeks

Programme strategy, design, and delivery of a very large business application and infrastructure transformation programme to develop an iron mine in a remote location in Guinea. (1.000 to 15.000 employees in 18 months). - Establish cross organisational (Australia, UK, Guinee, France governance and risk management controls - Define architecture & communications infrastructure integrating 4 sites in Guinea, Australia, France, UK - Build out 2 major data centres and 3 local data centres - ERP system architecture and business process definition, integration, and implementation - Extensive network communications (GSM, VoIP, Data, VSAT, Microwave, Fibre) - Architecture & implementation of Private Cloud for Alignment of existing organisations (Finance, Operations, Supply Chain, Geology, HSE, Environment, Energy, Hazardous Materials …) to the new processes and one way to work - Agreement of delivery prioritisation and budgets covering 40+ major projects - Defined and staffed programme organisation (5 programme mangers supported by +50 direct project staff and +/- 100 indirect, additionally on site 100 – 300 vendor delivery staff - Integration and management of matrix programme team located in Perth Australia, London England, Toulouse France, Voreppe France, and 4 locations in Guinea - Project reporting for 4 different accounting entities using 4 different accounting systems - End of 2008: 40+ major projects delivered (50.000+ man days) on budget on time 5 Year development plan covering 200+ additional projects Network Connectivity, innovative use of IP voice, 110km WiFi LAN Core business applications and related processes delivered Local Cloud & Network communications stable + working HSE, Staff Training and development programmes in place Mobile money payments for all national staff

Programme design + delivery strategy for a transformation program implementing a complete infrastructure and business applications change in order to migrate to real time IP service billing. - Business process alignment Customer Services, Billing, Sales, Marketing, Customer Care & Network / IT Ops - RFQ and supplier selection (Alcatel, Oracle eBusiness Suite, Comptel, and Portal Billing) - Key supplier contract negotiations