Kiné Mbaye

Transaction monitoring and investigation

Financial crime investigations at TMSI (Transaction Monitoring & Sanctions Investigations)

Administration and economy - B2B, Bilweb Trading

IT department - ITA

Skills: Office Administration · Interpersonal Skills · Mjuka kompetenser · Written Communication · Data Entry · Travail d’équipe · Client Relations · PowerPoint · Administration · Coopération · Compétences analytiques · Problem Solving · Microsoft Office · Kundtjänsthantering · Customer Experience · svenska · Financial Analysis · Opérations de service clients · Gemensam problemlösning

KYC Excellence AML - High risk and very-high risk customers

Skills: Office Administration · Organisationsutveckling · Service clientèle · Interpersonal Skills · Mjuka kompetenser · Travail d’équipe · Client Relations · Administration · Coopération · Kritiskt tänkande · Problem Solving · Secteur public · Kundtjänsthantering · Customer Experience · svenska · Opérations de service clients · Gemensam problemlösning

- Support agents with Omnex, KYC and transaction issues, by phone or directly on the field, marketing. -Make sure that agents and customers respect the AML rules, assist the Compliance officer with AML tasks and fraud prevention. Onboarding of new local agents. - Analyse transactions through KPI and rate control, make sure that the agents respect the payment due dates - Educate and assist the agents with Omnex installation and creation of new usernames, B2C, help with transactions. Installation of payment solutions. - Handle inquiries through Freshdesk and JIRA

Skills: Service clientèle · Interpersonal Skills · Mjuka kompetenser · Travail d’équipe · Client Relations · Coopération · Problem Solving · Anglais · Reservations · Secteur public · Hotellbokning · Travel Agencies · Kundtjänsthantering · Customer Experience · svenska · Opérations de service clients · Gemensam problemlösning

Maintain the: - administrative workflow by analysing information, solving administrative and some technical issues, - contact with clients, external organisations, managers, employees - the financial accounting and human resources. Assisting with recruitment. - invoicing (accounts payable and receivables through SAP R3), and assisting the CEO and CFO with the accounting and bookkeeping, and report. - Make hotel reservations, booking conference rooms and other practice tasks regarding office management (order materials, postage...)

Solv transaction issues for agents and customers, IT issues and also assist the Compliance department. Operate transactions at the office and the branches. Fraud prevention.

Skills: Office Administration · Service clientèle · Interpersonal Skills · Mjuka kompetenser · Administration · Coopération · Problem Solving · Microsoft Office · Kundtjänsthantering · Customer Experience · svenska · Gemensam problemlösning

Skills: Office Administration · Interpersonal Skills · Mjuka kompetenser · Data Entry · Facturation · Bokföringsprogram · Coopération · Bokföring · Microsoft Office · svenska · Financial Analysis · Gemensam problemlösning

Translation of interviews from french/wolof to swedish for the "Fonko" documentary broadcasted on swedish national television (SVT).

"Equal@work" mentorship program: to match mentees (young academics from ethnic minority groups) with mentors in big companies such as Sodexo, L'Oréal among others, and the purpose was to emphasize diversity.

Worked part-time as a cashier when studying and full time the last years.