Kingsley Foabeh Bernard

As a Concierge, I deliver excellent front-of-house service and ensure smooth daily facility operations in a high-end residential setting. I consistently achieve high resident satisfaction by responding to inquiries and resolving issues within 24 hours. I have organised over 12 emergency drills, enhancing safety awareness and ensuring full compliance with health and safety protocols. I streamlined check-in/out procedures, reducing turnaround time and improving the resident experience. I coordinate with housekeeping and maintenance teams to uphold cleanliness and functionality, and improved maintenance response time through enhanced internal communication. I operate fire alarm systems, conduct inspections, and manage emergency response procedures, maintaining a zero-incident record. I also ensure secure key management, regulate lobby climate systems including gym and pool areas, and manage parcel and mail distribution

📉 At Alboss Consulting LTD., I lead high-impact projects with a focus on e-commerce development, guiding cross-functional teams through each stage of the project lifecycle to meet strategic goals. I spearheaded the launch of an e-commerce platform, transitioning boutique sales from social media to a dedicated site. Utilising both Agile and Waterfall methodologies, along with tools like Microsoft Project, Viso, Jira, and Confluence, Balsamiq, I ensure seamless planning, milestone tracking, and transparent communication with stakeholders. In addition, I conduct in-depth business analysis using frameworks such as MOST, SWOT, and MOSCOW to prioritise objectives, assess risks, and optimise outcomes. My responsibilities also include overseeing User Acceptance Testing (UAT), developing test cases, and delivering data-driven insights to improve operational efficiency. Through strong stakeholder engagement and proactive risk management, I consistently drive projects to success while maintaining alignment with business objectives and stakeholder expectations.

Led the development of 10 commercial and 21 residential properties on reclaimed waterfront land, ensuring projects were completed on time, within budget, and to high-quality standards. With a keen focus on cost control, I effectively managed project budgets exceeding £10 million, optimizing resource allocation to minimize overruns and drive efficient project delivery. My role involved extensive stakeholder engagement, liaising with government officials, local communities, and regulatory bodies to ensure alignment with project objectives and adherence to regional building codes. Additionally, I conducted comprehensive land reclamation assessments and successfully managed government properties, generating substantial revenue of £2 billion quarterly. My collaboration with contractors, architects, engineers, and municipal representatives ensured seamless project execution while maintaining compliance with local laws and regulations.

Oversaw a diverse portfolio of 82 properties, conducting regular inspections and promptly addressing maintenance needs to uphold quality standards. Managed landlord-tenant relationships, ensuring seamless resolution of maintenance responsibilities, disputes, and compliance with tenancy agreements. Efficiently handled rent collection processes, managed arrears cases, and took legal action when necessary to maintain revenue flow. Successfully marketed and facilitated the sale of 22 properties and secured rental agreements for 43, driving occupancy rates and profitability. Additionally, conducted 15 property valuations and two investment appraisals, contributing to a 42% income increase for the firm. Maintained clear and effective communication with property owners, providing them with regular property and account updates, and utilised alternative dispute resolution methods to resolve 72% of tenant conflicts, significantly reducing litigation cases