kishore medidhi
Operations Analyst
Salary / Daily rate
Dubai - United Arab Emirates
Freelance
Languages
About me
Intro
Operations Analyst with 3+ years in banking and financial services, specializing in process optimization and client relationship management. Proven track record of reducing processing times, exceeding sales targets, and achieving 95%+ first-call resolution rates. Expert in financial reporting, risk management, and operational efficiency improvements.
Work experience
Customer Service Representative
McDonald's London
Jan 2023 - Jan 2025
2 years 1 month
Exceeded service KPIs Resolved 95%+ issues first-call Boosted sales via upselling Improved order turnaround Delivered 5⭐ customer care Handled peak-hour rush Mentored junior crew Reduced queue times 30% Awarded ‘Star Employee’ Ensured POS accuracy Supported shift leadership Promoted service consistency
Operations Analyst
HSBC
May 2022 - Aug 2023
1 year 4 months
Operations Analyst
HSBC(Hongkong Shanghai Business Corporation India)
Jan 2022 - Jan 2023
1 year 1 month
Top performer of the team Interpreted financials Managed global operations Guided account queries Handled Financial reports Boosted client trust Automated daily tasks Resolved escalations Reduced processing time Improved audit scores Surpassed sales targets Recognized for excellence
Education
Osmania University
Bachelor's Degree
2020 - Present
6 years 10 months
Osmania University
Master of Business Administration
2021 - Present
5 years 10 months
University of East London
Master of Science
2024 - Present
2 years 10 months
Chartered Management Institute
CMI Level 7 Diploma in Strategic Management and Leadership Practice
2024 - Present
2 years 10 months