Klara Leveque
Head of CRM | Transformation & Delivery Leader
Salaire / Taux journalier
Paris, France
Freelance
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À propos
Introduction
CRM transformation leader with 10+ years driving global, multi-country programs for luxury and enterprise clients. Delivered end-to-end strategic initiatives at Louis Vuitton, establishing governance models, coordinating cross-functional teams, and ensuring compliance across data ecosystems. I help organizations accelerate delivery, optimize operating models, and achieve measurable transformation outcomes through structured frameworks and executive-level program management.
Expérience de travail
Head of CRM / Transformation & Delivery Advisor
Independent
oct. 2024 - Présent
2 ans 1 mois
À distance
– Advising executive teams on operating models, delivery governance, and program acceleration. – Leading multi-country initiatives on CRM, Data, and digital transformation. – Designing scalable onboarding frameworks, KPIs, and governance standards. – Supporting organizations in structuring cross-functional delivery models.
Program Director - Global Data & CRM transformation
LOUIS VUITTON
juil. 2021 - sept. 2024
3 ans 3 mois
Paris, France
– Directed end-to-end delivery of a multi-year strategic transformation initiave. – Established a global CRM governance model, including steering committees, PM standards, KPIs, and escalation frameworks. – Coordinated Business, IT, Data Engineering, Security, and Architecture teams. – Drove roadmap prioritization, risk management, dependency mapping, and value realization. – Structured cross-country onboarding, performance tracking, and capability building. – Enhanced data governance (GDPR, PIPA), integration reliability, and cross-system alignment.
Senior Consultant - Program & Solution Delivery
TOSHIBA TEC FRANCE, GEFCO
févr. 2019 - juin 2021
2 ans 5 mois
Paris, France
– Led delivery of multi-system CRM and data initiatives. – Coordinated onshore/offshore integrators and technical teams. – Executed change management, training, adoption and UAT orchestrations. – Improved delivery standards and cross-team collaboration. – Structured business requirements and integration flows.
Formation
University of Angers
Master Degree, Law, Economics & Management
2014 - 2015
1 an 1 mois
Sorbonne Paris Cité University
Master Degree, Communication
2012 - 2014
2 ans 1 mois
Licences et certifications
Professionnal Scrum Product Owner 1 (PSPO 1)
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Salesforce Certifications: Administrator, App Builder, Sales Cloud, Service Cloud, Experience Cloud
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