Konrad Holubek

Résumé Pilotage d'un programme stratégique Client 360 visant à moderniser la relation client au travers de trois initiatives complémentaires : un Socle Data permettant de construire une vision 360° du client, une plateforme de case management (Zendesk) et un nouvel Espace Client. En charge du cadrage (scope, planning, budget), de la gouvernance et du pilotage des trois streams. Conception et mise en œuvre du Socle Data Missions • Cadrage fonctionnel et technique du Socle Data • Définition du périmètre, de la roadmap et des user stories • Évaluation des architectures cibles (stack Open Source, Microsoft Fabric et Snowflake) et contribution au choix de la solution retenue • Contribution à la conception de l'architecture fonctionnelle et du modèle de données • Rédaction du modèle de données en collaboration avec le Data Lead • Coordination des équipes Architecture, Data et Développement • Pilotage de la réalisation du Socle Data comprenant le socle physique, la construction du Hub Client, l'ingestion des données issues de multiples systèmes sources (applications métiers, MDM…), ainsi que la préparation de la recette et de la mise en production Résultats & Impacts • Cadrage du Socle Data finalisé • Architecture Open Source retenue après analyse comparative avec Microsoft Fabric et Snowflake • Modèle de données rédigé puis enrichi et validé avec le Data Lead • Build du socle physique démarré • Build du Hub Client, des flux de données, du modèle de données et de la recette planifiés Déploiement d'une plateforme de case management (Zendesk) Missions • Participation au processus de sélection de la solution Zendesk • Préparation du cadrage fonctionnel du projet • Préparation de la gouvernance et de la trajectoire de delivery • Préparation des interfaces avec le Socle Data et coordination avec l'intégrateur externe Résultats & Impacts • RFP finalisé • Démarrage du cadrage et du build avec l'intégrateur externe planifié à la rentrée Refonte de l'Espace Client Missions • Participation au processus de sélection de la solution • Préparation des travaux de cadrage Résultats & Impacts • RFP en cours

Overview – Management and deployment of email, push, and SMS solutions in an international context. – Complete migration from Sodexo to Pluxee. – Tech lead and project manager for a consent and preference platform deployment in all countries. Consent & Preference Management Platform Project Manager & Tech Lead – RFP: build vs. buy analysis, vendor identification, technical guidance, scoring – Scoping: workshops, user journeys, user stories, Product Requirement Document aligned with a core model – Framing: technical guidance, co-writing functional diagrams and data flows with the architect, technical documentation – Build: coordination of functional and technical teams, reports, snapshots for steering committees & executive management, migration of millions of consents – Deployment: pilot setup, deployment kit for all countries Marketing Automation Solution Owner & Tech Lead – Full migration from Sodexo → Pluxee: * Domain re-authentication, SSO, migration of users and roles * Automation using custom API scripts for 10x faster migration * Impact: hundreds of users, sub-accounts and thousands of domains – Brevo Deployment: * Scoping, data mapping, coordination (local tech, SPOKE, business), test planning, go-live * RUN: process setup with the team in the Philippines, incident and change request management – Data ingestion process redesign (Brevo): * Goal: reduce country deployment cycle from months to weeks, business-led using a core model * Scoping, use cases, technical guidance, as-is/to-be architecture * Build coordination, documentation for steering committees * Deployment: pilot setup, deployment kit

Summary – Multi-project digital scoping (stores, website, mobile, B2B). – Functional project management on CDP and Marketing Automation projects. Multi-project scoping – Point of sales, website/mobile content management, headless CMS. – Design of a B2B solution (ordering, procurement, payment). – Mapping of the drive workflow depending on store typologies. – Gathering business requirements, Jira scoring, business effort and cost estimates. – Creation of technical and functional diagrams with developers and architects. – Kick-off facilitation, coordination, project committees, GO/NOGO. eCommerce Project Management – Functional project manager on CDP and Marketing Automation. – Business workshops (emailing, merchandising, analytics...), identification of flows and data. – Estimations, validation of the target architecture. – Participation in COSUI, steering committee, team coordination.

Summary – Coordination between innovation projects and IT teams for POC implementation. Project management – Research and benchmarking of solutions according to innovation needs. – Demonstrations, analysis of pros/cons, Make or Buy decision. – Transmission of functional needs to IT teams and facilitation of workshops. – Advice on technical aspects (architecture, solution choice). – POCs: digitalization of the beneficiary journey, healthcare mobile app, AI/ML architecture for predictive medicine.

Summary – Migration to a new software: writing user stories, coordinating with the maintenance team, UAT. Project management – Writing user stories, maintenance coordination, sprint prioritization. – Test plans, execution of tests. – Change management: vulgarization / Agile evangelization for management.

Summary – Implementation of the Salesforce B2B Commerce Cloud eCommerce site with the Lightning Framework. Project management – Requirements gathering, writing user stories, backlog. – Sourcing of the media management tool (Cloudinary) and SSO system (Auth0). – Coordination of Salesforce maintenance, management of internal team (developers, architects). – Migration & provisioning of supplier data. – Tests, dry-run, go-live. – Project management: scope, planning, budget, steering committee, code reviews.

– Emosio is a data integration platform for all your customer verbatims that combines, cleans and categorizes all sources of voice of customer data. – As such, Emosio helps growth teams get crucial customer information needed to optimize their product and customer experience, such as the context and customer behavior, motivations and expectations. No technical knowledge needed.

Summary – Management of 3 projects: migration of an IT architecture, implementation of a single repository, POC of a new AI algorithm. Project management – IT architecture migration (Azure): audit, flow mapping, architecture note. – Single repository: application audit, use cases, sourcing of time-series solutions. – AI POC: local test environment, target architecture, comparison of Python model vs SAP HANA.

Summary – Management of 4 data migration projects from local databases to Azure. Project management – Requirements definition, backlog, coordination of devops/ops/data engineers on several sites. – UAT follow-up, go-live, handover to RUN. – Crisis management on high-urgency projects. – Reporting and budget tracking.

Summary – Prospecting and identification of new Big Data needs within Saint-Gobain entities. Project management – Prospecting & identification of big data/AI needs within entities. – Requirements definition, meeting facilitation, planning and POCs. – Management of data engineers / architects / scientists. – Use cases: datalakes, ETL, data science workbench, industry 4.0, Customer 360...

– Managing and coordinating the Caloon project (IoT): organizing weekly and monthly meetings, coordinating development teams (external and internal), performing quality tests from dev to production, elaborating and monitoring KPIs. – Ensuring the effective functioning of the IT platform : technical investigation, bug reports, prioritization.

BUSINESS DEVELOPMENT – Defining the sales strategy and preparing sales pitches – Conducting client meetings, negotiations and closing deals – Choosing and setting up the CRM – Weekly sales objective revisions with the management team PROJECT MANAGEMENT – Main contact between the company and large corporations (SNCF, SystèmeU, Orange, AirFrance...) – Implement the necessary culture and the correct processes for agile project management/SCRUM – Project management (Product Owner) : point of contact between the client and the production and software teams, assessing client needs, writing technical and user specifications and writing list of deliverables, translating client needs into tasks (product backlog) using JIRA, creating "user-robot stories", creating the UI of the robot's tablet (Mockups/Wireframes), managing the tablet software development team (NodeJs/React and Docker), deploying POCs at client site – Elaborating and tracking the budget and the cash flow as well as in charge of accounting – Implementing internal processes: file storage, recruitment (writing job offers, forms and checklists...) and recruiting technical profiles, implementing git (GitLab) and organizing team training, implementing a fully digitalized invoicing and e-signature process – Optimizing processes (development and API integration): developing an application (PHP, Azure) for recording company expenses, developing a website (PHP, APIs) for collecting lead information and storing it directly in the CRM, connecting the CRM to MicrosoftBI, developing a backend (PHP, Azure) for collecting articles (via simple email forward) – Suggesting and making technological choices: CRM, the robot's tablet (switch from Android to a multiplatform technology (React)) – Redesign of the website: rethink and redesign the UX and UI, choosing the right technology (CMS versus Bootstrap framework)

PROJECT MANAGEMENT – Setting up and managing the product and the company from ground up: Find the right business model using Business Canvas, Collecting user feedback (individual interviews and conducting focus groups), defining user stories for the development team and prioritizing in order to create an MVP, writing specifications – Raise funds: contact investors, prepare legal documents and pitch at events, managing the fund-raising process up until closing, managing investor relations – Elaborating and tracking the budget and the cash flow as well as in charge of accounting MARKETING & COMMUNICATION – In charge of the Kickstarter campaign: wording and UI (creating the website, designing the Kickstarter page...), making the Kickstarter video, managing all communication (creating a community around the product, writing press releases, doing press interviews (The Verge...)) – Implementing online marketing strategies: landing page subscriptions, social media presence (Facebook, Reddit...), writing blog articles – Setting up Google Analytics and defining main KPIs (visitors, conversion rate (clicks, subscribers...))

– Advizee is a mobile application and a website where you can receive or give advice using video call.

– MartialAdventures is the first ever website where you can book martial arts holidays in the best academies and camps around the world. We have searched and we have personally travelled to all of the locations to visit the best martial arts facilities so that you can find your perfect destination for combining training and vacation.

Business Management – Head of the Barcelon office – Team Management: recruitment and career development – Project Management: quality checks and project work flow of all market studies – Market knowledge: CCTV and Fire Protection; Boats; Systems, Windows and Doors; POS; Thermal Isolation; Floor Coverings – Conference speaker amongst other at Dusseldorf Boat Show 2009, Global Thermal Insulation Conference 2008, Euro Fereastra 2007

– Develop, from basis, Altran's activity in Poland. Mainly in the automotive industry in the fields of Project Management, Process Optimization, Industrialization, Quality Management – Client search and commercial development – Project start-up and follow-up: Technical and Commercial Proposals, Negotiations, Closing, client and consultant management – Recruitment: Presenting job offers, Candidate search, Interviews, Contract