Konstantin Vaksin
Senior Contact Center Solution Architect
8 recommendations
Salary / Daily rate
8 people recommend
Brussels, Belgium
Freelance
Can come onsite
Skills
Languages
About me
Intro
Contact Center solution architect with 19+ years of expertise in CCaaS/UCaaS implementations and Azure-certified cloud solutions. Former Cisco Technical Leader specializing in complex call flows, customer trials, and go-live deployments for enterprise Contact Center platforms. I deliver strategic presales consulting and scalable SaaS architectures that drive measurable business outcomes for B2B partnerships.
Work experience
Business Developer Contact Center evangelist
Apr 2025 - Present
1 year 7 months
Brussels, Belgium
I am dedicated to driving business development in the Contact Center arena through strategic partnerships and lead generation. • Developed and implemented strategies to identify and pursue new business opportunities. • Engaged with industry leaders at global events to strengthen our network and visibility. • Fostered relationships between B2B companies to create mutually beneficial partnerships.
Cisco
Mar 2011 - Mar 2025
14 years 1 month
Brussels, Belgium
Contact Center Technical Leader
Nov 2023 - Mar 2025
1 year 5 months
Brussels, Belgium
As a Contact Center Technical Leader at Cisco in Brussels, I lead customer trials and assist Cisco partners with go-live solutions. I interact with customers to gather business requirements, provide configuration guidelines, and develop complex call flows for Contact Center solutions. Additionally, I review solutions for misconfigurations, explain the business impact of problems, and detail how to fix them. • Managed customer trials by gathering business requirements and providing configuration guidelines. • Developed complex call flows for Contact Center solutions. • Assisted Cisco partners with go-live solutions, reviewing solutions for misconfigurations and providing detailed fixes. • Brought customer engagement to different level with setting up new portal https://teamccep.github.io
Escalation Engineer
Mar 2011 - Dec 2023
12 years 10 months
Brussels Area, Belgium
• Led technical trainings for UCCX and UCCE products, fostering knowledge sharing among team members. • Managed escalations for various Cisco systems including CUCM, IOS Voice, and CUIC. • Collaborated with cross-functional teams to troubleshoot and resolve complex technical issues efficiently.
Engineer
Jet Infosystems
Jan 2006 - Mar 2011
5 years 3 months
• Led presales efforts for Cisco UC and Contact Center products, gathering business requirements and providing scalable solutions. • Collaborated with sales team to align projects with customer budgets and highlight solution advantages. • Implemented projects and provided after-sales support, ensuring successful outcomes for clients.
Education
Bauman Moscow State Technical University
master, Computer Engineering
Licenses & certifications
Cisco Certified Internetwork Expert Collaboration (CCIE-C)
Issued: Jan 2026
Microsoft Certified: Azure Fundamentals
Issued: Jun 2025