Koonal Mittal

• Serve as the primary point of contact for customers, ensuring seamless communication and cultivating strong relationships to meet their needs. • Engaging proactively with customers to understand their goals and challenges and offering solutions that align with their needs. • Foster effective communication and collaboration with all customers, business users & stakeholder, to align on strategic goals and achieve successful outcomes. • Collaborate with internal teams such as product management, and product development to align strategies and deliver value to key projects. • Gathering customer feedback and communicating product improvement suggestions to the development team. • Collaborating with internal teams to address customer feedback, resolve issues, and ensure the smooth delivery of products and services. • Monitoring customer health metrics, tracking success KPIs, and regularly reporting on customer outcomes to leadership. • Manage customer escalations and ensure issues are resolved quickly and effectively. • Develop program assessment protocols for evaluation and improvement. • Lead customer training sessions, workshops, and demonstrations to enhance product knowledge and usage. • Create and deliver customized reports, presentations, and performance insights to demonstrate the impact of our solutions.

• Promote Agile methodologies such as Scrum and SAFe to improve team’s ability to respond to change and deliver value incrementally • Foster a collaborative environment by mentoring project teams and promoting best practices in project management • Facilitate planning sessions, daily scrum, sprint review retrospective, backlog refinement meetings for effective collaboration and continuous delivery • Facilitating Periodic Synchronization meetings, including the Scrum of Scrum / ART sync at the Program level and the Value Stream sync for Solution Trains • Attended PI planning workshops and facilitated system demo, inspect and adapt workshops for future PIs and Release management meetings • Partnered with Product Owner to Prioritize/Resolve backlogs, Slashing Technical debt and eliminating duplication codes. Collaborates with other RTEs for resolving Prioritization, Conflicts and Synchronization • Mentor and guide project managers and team members, fostering professional growth and collaboration • Coaching different stakeholder groups (leaders / Product Owners/teams / Scrum Masters) in Agile practices and Mindsets • Using Azure DevOps to maintain product and sprint backlogs and to create and track user stories, sprint planning, tracking and managing sprints, created scrum boards, dashboards and burn down charts • Facilitate regular project status meetings and provide comprehensive updates to stakeholders, including risks, issues, and milestones • Ensure that the team is focused on delivering features that align with business priorities • Conduct regular project reviews, analyzing performance metrics and implementing corrective actions as necessary • Utilize project management methodologies to enhance delivery performance, focusing on continuous improvement and innovation

• Tracking team velocity, product/sprint backlogs and sprint progress in Azure Devops • Facilitating scrum ceremonies and being a guardian of methodology temple to ensure that principles are respected and rituals are going well • Collaborating with Product Owner for backlog management, value optimization and product roadmaps • Helping PO & team resolve impediments to ensure sprint goal commitments are delivered from scrum teams • Ensure dependencies and risks are managed by the team along with PO • Coaching and educating scrum team on agile processes, way of working and help in identifying gaps in the current process and incorporating agile mindset • Conducting Scrum workshops, building strategy and drive implementation of Agile processes/practices and way of working • Actively participation in Scrum Masters guild • Providing overview of existing process, updating DoD & DoR, checking existing documentation of team, as it must be up-to date and accessible

• Leading two-cross functional and international teams with Scrum way of working based on geographically distributed environment (Netherlands/India) • Facilitating scrum ceremonies (daily stand-up, refinements, sprint planning, retrospectives, sprint demo) • Assess the current agile maturity of teams and future needs of the grid • Provide necessary training for development teams around estimation techniques, definition of ready, definition of done, way of working, etc • Helping teams resolve impediments, ensuring the teams stay focused on the goals and keeping them on track on a daily basis. • Increasing maturity of teams by stimulating self-organization, managing team dynamics, providing coaching, mentoring, training, team building and resolving conflicts • Coordinating dependencies with other teams and acting as bridge between external stakeholders and teams • Working closely with Product Owners-s and teams, helping to make backlog clear and understandable for everyone, coaching teams and Product Owners, implementing best practices for the teams to make them self-organized • Prioritize the items in backlog with PO and specify the definition-of-done in cooperation with the product team • Facilitating the PI planning with PO and other scrum masters, preparing and aligning the topics to be planned • Collaborating with other Scrum Masters to increase the effectiveness of Scrum in the organization and improve Agile processes.

• Analyze, define, and translate business and functional specifications into testing requirements • Manage and coordinate end-to-end testing activities such as developing and executing test cases • Successful translation of business processes, systems functionality and requirements into well-written test plans

• Implementation of Murex 3.1 platform for major FX release • Testing the front office and middle layer using data extracts and reporting modules • Coordinating test results and preparing end of day reports for client and offshore team • Conducting domain and knowledge sessions for teams

• Acted as project manager in absence of direct manager so planned and coordinated all project activities • Created test scripts, prepared test data and executed test cases and prepared test results / reports • Document software defects, using a bug tracking system, and report defects to software developers