Ksenia Saakyan
Head of Operations & Transformation | Building Scalable Teams & Operating Systems
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Salaire / Taux journalier
3 personnes recommandent
Paris, France
Freelance, ouvert au CDI
Peut venir sur site
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À propos
Introduction
Operations & Transformation leader with 13 years of experience in fast-growing, international environments (tech, edtech, FMCG, e-commerce). I specialize in building and leading scalable operations: structuring teams, designing performance systems, and optimizing processes to improve execution, efficiency, and business results. I have led multi-team departments of up to 120 people, supported leadership teams during growth and restructuring phases, and delivered measurable impact through clearer governance, data-driven decision-making, and strong operational foundations. My background combines in-house leadership roles and hands-on transformation missions, allowing me to quickly identify bottlenecks, align teams around clear objectives, and turn strategy into execution. Currently seeking Head of Operations, Operations Director, or Transformation leadership roles in international or French organizations.
Expérience de travail
Head of Transformation & Operations (Consulting)
mai 2021 - Présent
5 ans 6 mois
Led short-term organizational and operational transformations for startups and international companies (4–8 month missions) Supported founders and leadership teams during growth, restructuring, and scaling phases Designed and implemented performance management systems (KPIs, governance, motivation) improving productivity by 15% Structured teams and management layers (10 → 30+ people), including onboarding, role clarity, and leadership processes Reorganized service delivery and internal workflows, reducing operational errors by up to 60% Selected engagements : YouTube Guru — Growth and performance strategy resulting in +20% sales Nioly Media Group — Organizational scaling and service restructuring
Head of Product & Operations
Online Institute of New Psychology
janv. 2024 - déc. 2024
1 an
Moscou, Russie
Led a department of 6 teams (120 people) with end-to-end responsibility for product, operations, and strategic initiatives Owned operational execution, team budgets, and resource allocation across cross-functional teams Optimized core processes, delivering 12.5% time savings and a +5-point increase in program conversion Designed and implemented a new performance and motivation system, increasing productivity by 10% Built and deployed a sales forecasting system (90% accuracy) to support executive decision-making
Business Development Manager
SberMarket (ex-Instamart)
août 2020 - mai 2021
10 mois
Moscou, Russie
Developed and launched new market segments, achieving 3.8× faster growth than overall company performance Built and managed strategic partnerships, coordinating commercial, marketing, and operational stakeholders Led cross-functional initiatives to improve go-to-market execution and operational efficiency Contributed to the structuring of scalable commercial processes during a rapid growth phase
Mars
sept. 2017 - mai 2020
2 ans 9 mois
Moscou, Russie
Category manager in Pet Nutrition
oct. 2019 - mai 2020
8 mois
Moscou, Russie
Led category strategy and execution across key retail partners, improving market positioning and commercial performance Conducted comprehensive category reviews, resulting in 9 joint initiatives with key stakeholders Coordinated cross-functional teams (sales, marketing, supply chain) to align execution and performance
Project manager in Pet Nutrition
sept. 2018 - oct. 2019
1 an 2 mois
Moscou, Russie
Led 8 large-scale cross-functional projects, generating over $6M USD in incremental sales Improved project execution speed by 50% through better coordination and process structuring Worked closely with sales, marketing, finance, and supply chain teams to ensure delivery and alignment
Key accountant executive in Pet Nutrition
sept. 2017 - août 2018
1 an
Moscou, Russie
Managed key retail accounts and executed joint commercial initiatives with strategic partners Drove a 30% increase in supermarket turnover through optimized promotional execution Improved Perfect Store KPI by 10 points by introducing clearer execution standards and follow-up
Various Operational & Project Roles
Multiple Companies
juin 2011 - juil. 2017
6 ans 2 mois
Moscou, Russie
Held multiple roles across recruitment, project coordination, and operations support while studying Built early experience in process execution, stakeholder coordination, and operational logistics Contributed to improvements in internal workflows and service delivery across different environments
Formation
Lomonosov Moscow State University (MSU)
Bachelor's degree, Economics