Kshitij Garg
Principal Product Manager
Salary / Daily rate
Dubai - United Arab Emirates
Freelance
Can come onsite
Skills
Languages
About me
Intro
Principal Product Manager with 15+ years driving digital transformation across global markets at Delivery Hero and Shell. Led $50M+ initiatives, managed 2500+ user products across 50+ markets, and delivered $2M+ in process improvements. Specialized in sales automation, CRM strategy, and agile product delivery for enterprise-scale solutions.
Work experience
Principal Product Manager - Digital Sales
Delivery HeroTechnology, Information and Internet
Jul 2021 - Present
5 years
Dubai, United Arab Emirates
Responsible for the global Global Partner Digital Sales Product with coverage in more than 50 markets and global user base over 2500. Driving Touchless Sign-ups, Telesales and Partner Engagement ensuring Productivity and Throughput for Sales
ShellOil and Gas
Feb 2016 - Jul 2021
5 years 6 months
Bengaluru Area, India
Product Manager - Sales
Jan 2019 - Jul 2021
2 years 7 months
Bengaluru Area, India
➜ Worked as Product Manager for the cross Line of Business Salesforce Sales Cloud and connected application portfolio with a Global User base ➜ Developed the product strategy and roadmap, business value assessment, product backlog management, stakeholder management, product delivery and product communications ➜ Responsible for developing the Product Strategy aligned with the Organizational Goals and planning the delivery in a challenging business environment ➜ Planned the Digitally Transformed Processes and Solution for Customer Operations and delivered a cross geography omni-channel system for Customer Service Management ➜ Designed a Sales Performance Analytics and Insights Product for Distributor Sales Channel ➜ Certified Product Owner and Scrum Master leading the adoption of Agile practices across multiple product teams ➜ Continuous Improvement Practitioner with Improvements delivered amounting to over $2 Million (L1 and L2) ➽ Certified Product Owner and Scrum Master leading the adoption of Agile practices across multiple product teams. ➽ Certified Continuous Improvement Practitioner.
Senior Business Analyst - Lubes Sales and Marketing
Dec 2018 - Jul 2021
2 years 8 months
Bengaluru Area, India
➜ Senior Business Analyst for Projects in Sales Analytics (Channel Performance Management), Customer Service, Integration and Sales. ➜ As a Lead Business Analyst led the solution for a major Digital transformation project for Global Downstream Customer Operations and delivered a cross geography omni-channel system for Customer Service Management.
Business Analyst - CRM
Feb 2016 - Dec 2018
2 years 11 months
Bengaluru Area, India
Skills: Stakeholder Management · Project Plans · Attention to Detail · Lean Management · Product Development · Analytical Skills · Management Systems · Consulting · Business Analysis · ERP · Global Product Management · Requirements Analysis · Enterprise Management · Product Lifecycle Management · Agile Methodologies · Salesforce · Product Strategy · Product Management · Product Planning · Continuous Improvement · CRM · Product Design · Product Specification · Software Project Management · Scrum · Business Process Analysis · Data Analytics · Business Process · Technical Requirements · Solution Architecture
Senior Consultant
InfosysIT Services and IT Consulting
Nov 2013 - Jan 2016
2 years 3 months
Bengaluru Area, India
➜ Steered a primary Green-field Program for the e-governance initiative of the Government of India to deliver a Service and Records Management solution for the Ministry of Corporate Affairs. The solution was developed at the cost of $ 50 Mil with an objective of 100% digitization of statutory filing of reports and registration of Companies and Limited Liability Partnerships in India ➜ Accountable for stakeholder management, including working with Senior Bureaucrats on the implementation of the requirements within the legal framework of e-governance ➜ Led requirements workshops, solution presentations, and product demonstrations ➜ Headed a team of Product and Process Consultants assigned with Requirement Gathering, Solution Blueprint, Design Specifications, User Training, and Solution Roll-Out
Wipro TechnologiesIT Services and IT Consulting
Jul 2010 - Dec 2013
3 years 6 months
Bengaluru Area, India
Project Lead
Jul 2010 - Dec 2013
3 years 6 months
Bengaluru Area, India
➜ Worked as a solution expert for multiple customers in Implementation, Roll Outs and AMS Delivery Projects. ➜ Core member of the pre-sales team and one of the go-to specialist for providing solution consultancy to customers on potential and existing projects. ➜ Worked for one of the key Customers in Telecom Vertical in Germany as a Project Lead and Solution expert. Won Customer and Senior Management appreciations for this role. ➜ Besides CRM Project & Program Delivery actively engaged in Pre-sales, Prototyping, Continuous Improvement and Strategic Roadmap planning for CRM. ➜ Member of the technical interview panel for SAP and acted as mentor in the SAP CRM service line
Onsite Coordinator
Jul 2011 - May 2013
1 year 11 months
Munich Area, Germany
Skills: Stakeholder Management · Project Plans · Attention to Detail · Product Development · Analytical Skills · Management Systems · Service Delivery Management · Consulting · Business Analysis · ERP · Requirements Analysis · Enterprise Management · Product Lifecycle Management · Agile Methodologies · Product Management · SAP · CRM · Product Specification · Software Project Management · Scrum · Business Process Analysis · Data Analytics · Business Process · Technical Requirements · Solution Architecture
SAP CRM Consultant
Mahindra SatyamIT Services and IT Consulting
Jul 2006 - Jul 2010
4 years 1 month
Skills: Stakeholder Management · Project Plans · Attention to Detail · Product Development · Analytical Skills · Management Systems · Service Delivery Management · Consulting · Business Analysis · ERP · Requirements Analysis · Enterprise Management · Product Lifecycle Management · SAP · CRM · Software Project Management · Business Process Analysis · Business Process · Technical Requirements · Solution Architecture
Summer Intern
Losung Automation
May 2004 - Jul 2004
3 months
New Delhi Area, India
Skills: Attention to Detail
Education
Jaypee University of Information Technology
B.Tech
2002 - 2006
4 years 1 month
Himalaya Public School
2000 - 2002
2 years 1 month