Laetitia Kahlhoven

Equinix EMEA | January 2024 – Present 19 countries | 40+ team members | 8 direct reports (Managers) Process Implementation & Optimization • Delivered significant time savings for Sales, Customer Success, and Operations teams through workflow automation and process standardization. • Managed over 2,000 tickets per month while maintaining a 98% SLA compliance within 24 hours. • Revenue expansion & resale: direct contribution to +€5M MRR and +€14M NRR in 2025 (+42% vs. 2024). • Retention improvement: implemented proactive customer risk detection and cross-functional action plans, reducing contract losses by 5%. Performance & Data Analytics • Restructured support teams, achieving a 20% increase in operational efficiency with unchanged service quality. • Led data-driven Go-to-Market and growth execution, including target recalibration to support double-digit annual growth. • Designed and optimized GTM segmentation models to improve productivity, sales performance, and executive decision-making. • Defined and governed KPI frameworks to ensure adoption, clarity, and alignment with business strategy. Reporting & Executive • Designed and delivered real-time Sales, Revenue, and Operations dashboards used by leadership and operational teams. • Structured executive reporting for Sales Leadership, Finance, and Management, accelerating decision-making and action prioritization. • Improved data reliability and clarity, reducing reporting discrepancies and increasing dashboard adoption by up to 60%. Leadership & Talent Development • Defined global, multi-business-unit strategy and led execution across Support teams. • Oversaw recruitment, onboarding, performance management, coaching, and development; teams fully operational within 90 days. • Led succession planning and contributed to global talent development strategy.

Equinix | March 2020 – January 2024 5 countries | Channel & Network | 8–11 team members • Reduced sales cycle time by 40%, improving commercial velocity and time-to-revenue. • Designed scalable operating models, processes, and governance frameworks to support growth (2 digits) while improving execution quality. • Optimized commercial, delivery, and reporting processes in close collaboration with Sales, Customer Success, Marketing, Technical Team, Legal, and Finance. • Achieved 50% leadership adoption of new operating models within 30 days.

France, Italy, Spain, Portugal | 3–8 team members • Built and scaled a regional commercial operations organization aligned with performance and scalability objectives. • Led regional commercial operations supporting transformation, organic growth, and acquisitions. • Optimized processes, tools, and services to improve productivity and execution quality. • Led post-acquisition integration projects at European level (Telecity, DRT, ITconic), achieving 100% successful alignment of teams, processes, and systems.

Equinix France | January 2012 – January 2016 • Managed Sales Operations for France and Channel, supporting sales execution and transformation initiatives. • Led service and process optimization projects to strengthen commercial performance. MARKETING & COMMUNICATION LEAD – FRANCE Equinix France | March 2006 – January 2012 • Designed and executed marketing campaigns generating +€210K annual revenue. • Launched the Marketplace, achieving 45% adoption among existing customers within one year. • Organized large-scale promotional events (+150 participants per event). • Managed PR and media relations (2 digital PR/month, 3 press PR/year) and strengthened European brand positioning.