Lafages Florence

Bénévole dans l'équipe organisation du premier festival RH en France avec le Temple RH.

- Manager support, strategic advice, performance, engagement, and skill development (Lacoste, Aigle, The Kooples, Gant, Technifibre) - Deployment of a global training project for 750 employees, organizing conferences (Paris, London, Stockholm), speaker management, and budget compliance - Steering committee (Steerco) facilitation, coordination, and HR impact analysis - Designing e-learning and mentoring pathways in collaboration with educational teams to strengthen skills - Tracking HR metrics, impact analysis, and continuous improvement initiatives - Developing cross-functional projects to foster cohesion, innovation, and internal communication

Skills: Coaching · Gestion d’association à but non lucratif · Écoute active · Relations interpersonnelles

- Recruitment (data scientist, machine learning engineer, new business ventures Managers, ...) and career management - Career path project - Labor law and compliance - Manager support and advisory, mediation - Training and development - Creation and Harmonization of Processes at an International Level - Employee life cycle (performance reviews,...) , international mobility

- Managing a team of 4 employees - Process implementation and optimization - Reporting to CEO - Strategic HR advice to managers - Recruitment strategy definition - Disciplinary Procedures / Conflict Management - HR projects: Employer branding, managerial charter, QWL - Compliance for international hires - Training program management - Annual reviews and legal compliance oversight

- Client needs assessment - Sourcing and headhunting (data profiles) - Conducting job interviews - Interview debriefing and feedback

- Recruitment for support functions: Customer service and marketing - Managerial support and prevention of resignations and conflicts - Identification of training needs - Onboarding and offboarding management - Employment contracts, HR admin - Formalities for foreign workers - Employer branding initiatives, including career site redesign - Organization of internal events and seminars, managing service providers Coinhouse, anciennement « La Maison Du Bitcoin », est née en 2015. Pionnier des investissements cryptos, Coinhouse est désormais une plateforme digitale destinée aux particuliers et institutionnels souhaitant acquérir et sécuriser leurs actifs numériques. Nos équipes les accompagnent dans la construction de leur portefeuille d’actifs et leur permettent de mieux appréhender cet écosystème. Coinhouse compte plus de 350 000 clients en Europe et propose un accès immédiat à 30 crypto-actifs sélectionnés minutieusement par ses experts.

- Management of a 4 person team - Complex customer service handling: Response to intricate emails and complaints - Statistics analysis on the app use - Update of the product database (food and cosmetics) - Enhancement of customer service processes and tools - Cross-functional projects with other team members - Participation in the improvement of tools: backend and mobile application - Recruitment - Employee lifecycle management - HR business partnering

- Managed a team of 2 people - Authored a training manual on oenology - Organized events and led wine-tasting workshops

- HR management : Recruitment, onboarding, contracts, work council and staff representative elections - Organized internal and external events, off-sites, including team building activities - Provided admin and general services support - Events management - Support HR (admin, recruitment, onboarding, offboarding, occupational health, ...), sales and marketing departments when required - Provide input and contribute to best practices. - Handle requests regarding daily facility issues. - Ensure all relevant insurances, H&S policies & ad hoc service provisions are set up, managed and documents in accordance with local law and Outbrain’s global policies and procedures. - Organized internal events, including team building activities

- Led process improvement projects and quality control for customer service to optimize customer experience - Provided technical translation and customer service in french, english and spanish - Mentored and trained junior customer service staff - Optimized processes and ensured quality control - Recruitment

- Provided advisory services to exhibitors, optimizing their placements and needs - Coordinated on-site support for the London 2012 Olympics - Implemented operational solutions adapted to the complex requirements of an international event

Visit the vineyards Understand the wine production methods

French wine shop In charge of the orders and of the stock Merchandising High customer services Close wines sales Advice about the different wines Banking Opening and closing the shop

- Restaurant set up - Recruitment and developed team competencies - Optimized stock management and sales strategies - Supervised admin operations and HR processes, including performance management

Air France loyalty program - Booked flying tickets and customer care - Proactively handled customer complaints to ensure consistent service quality - Collaborated with teams to analyze customer feedback and implement continuous improvement - Developed intercultural and relationship-building skills in a dynamic international environment