LAHCEN C

• Guide users through API key setup, OAuth, and other auth methods, Troubleshooting & Debugging Performance Monitoring, • Provided L3 support for internally developed APIs, performing in-depth troubleshooting, debugging Java/Spring services, and analyzing logs using ELK and Azure tools. • Technical investigations of production incidents, delivering permanent fixes and documenting RCA (Root Cause Analysis). • Managed daily client interactions (remote meetings, ticket escalation, requirement clarifications), ensuring consistent communication and fast resolution. • Participated in on-call rotation, supporting high-availability systems in global environments. • Worked closely with product owners, architects, and development teams to resolve complex technical issues and implement corrective actions. • Developed small enhancements (POCs) in Java, Spring Boot, Kafka to consume event hub files. Skills: Troubleshoot API and code, Java, JIRA, Postman, Web, SOAP API, XML, ElasticSearch, Kibana, OpenShift, Rest API, REST web services, Azure Devops, Jenkins, Docker, Kubernate, PostgreSQL,Cypress,Jest, TypeScript , Javascript,Cucuember, Methodology Agile– Scrum, Hands on React.

• Support EMA Project Bespoke Application • Working knowledge of common operating systems and software applications • Perform user provisioning (create, modify and deactivating) for all systems hosted by the Customer • Raising issues that cannot be solved by these methods to the expert level support group • Investigating more elevated issues using more advanced technical troubleshooting and analysis methods • Triaging and routing tickets with business enquiries that are dispatched to the business Skills: Oracle DBMS administration, Oracle DBMS/development, BEA Weblogic,CRM, Knowledge of HL7 Standard, DNS, Windows, Outlook, JIRA, Informatica (MDM), OBIEE.

• Provides technical assistance and support for Abbott's diagnostic products and services via phone, chat, and email. • Remote troubleshooting, use technical and clinical knowledge to help diagnose and fix problems with diagnostic equipment from a remote location.

• Delivered advanced support in a TMA (Tiers Maintenance Applicative) team responsible for the maintenance and evolution of the applications of BNP Paribas Cardif in a JAVA / J2EE environment. • Diagnosed and fixed complex defects involving backend logic, database issues, and application integrations. • Handled incident, problem, and change management through BMC Remedy and ITSM processes. • Ensured SLA compliance and provided support in time-sensitive, high-transaction systems used across France. • Programmer analyst in the ADNS project for document management of aircraft. It is to create a search engine for the management of all technical documents with a new concept (Structured map in the form of nodes / relationship) in a DB chart, groups 16 applications already implemented in a single application, accelerate the search for documents and also improve the publication performance of documents. • Participation in functional analysis, support ,development, maintenance of two applications for the French SNCF account. Skills: Java, J2EE, Spring boot, Spring MVC, Hibernate, Struts, SVN, Jenkins, Web service REST / SOA, Maven, XML, JQuery, DWR, Json (Bean java to Json via GSON), Bootstrap, SQL Oracle, NEO4J, Sonar, SCRUM, Methodology, Control M, JIRA, ITSM, BMC Remedy, C#, Script bash.

• Built front-end and back-end layers for Crédit Agricole's PM and Multi Canal applications. • Applied COBOL mappings and test automation with RQM in regulated environments Skills: Java, Spring, Junit with Mockito, Hibernate, Funtional Test with RQM, Mapping COBOL with Websphere Transformater Extender, SVN, Tortoise, SQL Server.