Lairta Almeida

Insurance Group — Implementation of Project Management Processes Assessment, definition, and implementation of project management processes within the department responsible for the creation and development of insurance products, ensuring alignment between technical, commercial, and operational teams. Focused on structuring methodologies, templates, defining control tools, and implementing best practices to optimize timelines, communication, costs, and quality—ensuring greater efficiency and control throughout all phases of the product lifecycle. — Project Management for Non-Life Product (Home Insurance) Key role in managing the design and launch of non-life insurance products, with a focus on the home insurance segment. Responsible for the entire project lifecycle—from market analysis and requirements definition to implementation. Strong ability to coordinate with internal and external stakeholders, ensuring deadlines are met, cost control is maintained, and innovative, competitive, and customer-oriented solutions are delivered. Applied a hybrid project management methodology. Provided PMO support to projects across Suntory Beverage and Foods in Iberia and Global regions. — Assisted in the creation of a unified structure for multi-country management, focusing on process optimization, financial unification, and enhancement of product and service licensing. — Program Management for African Plan: Coordinated and supported a comprehensive Transformation Program with business plans and guidelines tailored to the specific contexts of each country. — Strategic Execution and Project Planning: Supported strategy implementation through the introduction of risk control processes, resource management, planning, project interdependency management, and change management (hand-over) aligned with partners. — Coordination of Multidisciplinary Teams: Collaborated with various departments including Technology, Marketing, Supply Chain, R&D, HR, Legal, Distribution, Accounting, and Finance to drive program objectives. — Contract Management: Managed contract cycles, including Due Diligence and Virtual Room processes, in direct collaboration with the Legal department. — Decision-Making Support: Identified threats to the portfolio, planned and executed risk mitigation actions, escalated issues, supported business managers, engaged with internal and external stakeholders, and developed program tracking reports. — Support for the Technology Team: Assisted the technology team with the implementation of initiatives aimed at optimizing product sales processes.

- Developed and implemented a Global Strategy structured around Portfolios, Programs, and Projects, utilizing hybrid, predictive or agile methodologies to ensure strategic alignment and operational efficiency. - Agility Implementation and Team Coach: Customize/Defined artifacts and tools for agile practices, providing training and ongoing support to teams until they achieved methodological maturity. - Support for Cross-Functional Teams in Product and Service Development: Collaborated with various departments, including Products, Engineering, Marketing, UX, Legal, Information Security, Data, Finance, and Technology, to achieve shared objectives. Developed initiatives included: ... Implementation of fiber optics (both Brown Field and Green Field projects). ... Development of OSS (Operational Support Systems). ... Strategy for the gaming market, including specific mobile/web social media initiatives. ... Development and management of a new platform for video service distribution. ... Restructuring of the Video Department to accommodate new products and services. ... Participation in the company's financial restructuring program focused on cost reduction. ... Implementation of the Connected Home Program (optimizing residential connectivity). ... Deployment of a Data Lake for Big Data analysis. - Program Management and KPI Monitoring: Oversaw projects and programs, monitored costs, resource allocation, risk management, and resolved technical and operational impediments. - Participation in Communication Forums and Escalation of Critical Issues: Created artifacts and participated in strategic forums to bring visibility and global attention to high-relevance issues. - Guidance and Support for Teams in Methodology Adoption: Provided continuous monitoring and support in the application of project development methodologies to promote high efficiency and consistency in delivery processes.

- Developed and managed relationships with business partners through strategic collaboration with the commercial area: To maximize market opportunities and implement new services aligned with internal and partners' need. - Service Management and Internal Restructuring: Responsible for restructuring internal areas and implementing initiatives in alignment with business partners, ensuring efficient compliance with established contracts, focusing on the quality of transacted information, agreed processes, and meeting deadlines. - KPI and SLA Control: Monitored and analyzed internal KPIs to ensure that all deliverables met contractual SLAs and partnership agreements. - Strategic Planning and Prioritization of Bancassurance Initiative Portfolio: Aligned strategic goals and tactical decisions with executive management to optimize project prioritization and resource allocation within the project portfolio.

- Led the implementation of SAP across Latin American countries, focusing on restructuring databases with agile method. Teams in Brazil, the USA, Mexico, and South America. - Management of Cross-Functional Teams for New Chemical Plant Brand in Florida: Coordinated cross- functional teams in the USA and Brazil for a project with an investment of approximately $160 million.

- Consultant responsible for adapting Project global methodology to local standards: Guided and ensured project alignment with global standards. - Project Portfolio Maintenance: Captured project requisitions, managed resource and cost planning, and prioritized according to global standards. - Program Manager in partnership with a cross-functional team responsible for the implementation of a new branch in the Cayman Islands: Investment of approximately US$ 100 million.

- Implementation of a Global Initiative focused on unifying Bank of America’s financial data into a single database (modules: Accounting, Accounts Payable/Receivable): Global ERP implementation and customization according to local standards. Managed external partners and service providers across Brazil, India, and the USA.

- Participation in IT Outsourcing Process (Infrastructure, Support, and Development) to an external service provider. - Project Portfolio Management: Oversaw and approved project initiatives in line with budget and resource availability at the third-party company. - Contractual and Financial Performance Analysis: Managed delivery timelines, quality, budgets, and established KPIs. Controlled contractual penalties and supervised supplier performance through incident tracking, Service Level Agreements (SLAs), and related metrics.

- Technical Proposal Lead: Developed integrated solutions in response to public tender requirements for the Citizen Card for the Ministry of Health (SUS) and Voting Machine for the Regional Electoral Court (TRE). - Collaboration with Commercial Team: Contributed to the preparation of technical proposals in response to client requests (RFPs and RFIs), ensuring alignment between client needs and the technical feasibility of proposed solutions. - Project Deliverables and Technical Solution Auditing: Conducted audits of project deliverables and technical solutions developed by third-party vendors for a financial institution, ensuring compliance with established requirements, approved methodologies, and agreed-upon quality standards.