Lakshmana Kumar Jonnadula

•Windows OS Upgrades & OSD Deployment: Led in-place upgrades for Windows 10 and Windows 11 on end-user machines. Expert in planning, designing, and deploying Windows in-place upgrade and OSD task sequences, including custom sequences to facilitate migration to Intune. •Stakeholder Communication & Process Optimization: Acted as the main point of contact with location leads to address issues and prepare teams for new OS versions. Established and refined processes (including exclusions and new OSD task sequence protocols) to ensure seamless deployment workflows. •Automation & Scripting Excellence: Developed PowerShell scripts to automate repetitive tasks such as triggering SCCM actions and managing query-based collections for device deployment. Crafted both basic and advanced SQL queries to accurately report OS upgrade status and deployment metrics. •Patch & Application Deployment: Streamlined monthly patch activities by creating, distributing, and deploying update groups. Spearheaded the creation, distribution, and deployment of applications on custom collections, ensuring alignment with business requirements. •Intune & Autopilot Integration: Designed custom task sequences for migration to Intune; uploaded hash files, configured autopilot profiles, and managed ESP settings to support a robust autopilot deployment process. Coordinated with vendors for pre-provisioning and shared custom images for autopilot readiness. •Future Update Strategy & Quality Assurance: Developed and deployed custom quality and future update rings, along with profiles targeted at specific groups, to pave the way for effortless future OS rollouts. Played an integral role in establishing a sustainable monthly patch and future update deployment process. •Collaboration & Training: Provided Level 3 support for troubleshooting OSD task sequence failures and interfaced directly with engineers and customers to resolve complex issues. Developed internal best practices, training materials,