Lakshna SARAVANAN

• Supported daily data center operations by installing, maintaining, and troubleshooting servers, network equipment, and storage systems to ensure maximum uptime. • Performed rack-and-stack deployments, structured cabling, equipment upgrades, and hardware replacements while maintaining organized infrastructure documentation. • Monitored system health, environmental conditions, and infrastructure performance, proactively identifying and resolving technical issues. • Provided remote hands support for incident response, preventive maintenance, and infrastructure deployment projects in collaboration with engineering teams and vendors. • Maintained asset inventories, managed service tickets, and adhered to data center security, safety, and change management procedures.

•Prepared detailed test cases and use cases that cover the client's end-to-end requirements. •Participated in Agile sprint planning and coordinated individual and team testing throughout to ensure quality deliverables at the end of the sprint. •Maintained Linux, Unix, and Windows servers, configuring environment variables and databases for testing purposes. •Created, documented, and maintained technical/functional manuals to reduce training time for new testers. •Determined the root cause of application failures using application logs. •Communicated test issues and defects to other team members to initiate problem resolution and ensure proper product functionality. •Created reports (daily status reports and weekly reports) and created test metrics. Developed and executed manual and automated tests, evaluated results, and reported issues in a timely manner. Assist with problem resolution. • Manage a project's testing, documentation, defect tracking, and information flow during each quality assurance cycle. Working with the development team and QA leads to increased automation test coverage and improved efficiency and effectiveness.