Larissa Pizarro

– Handled reconciliation of unpaid transactions, cheques, and customer debt collections. – Reviewed card chargeback disputes and forwarded them to acquirers for processing. – Managed customer tickets and internal requests related to disputes and commercial litigation. – Prepared responses to requests for bank statements relating to incoming and outgoing transactions. – Updated and monitored payment operating procedures. – Prepared monthly reports on fraud, chargebacks, and disputes, and monitored KPIs such as Fraud Detection, Transaction, and Chargeback Rates. – Collaborated with the team on assignments relating to risks associated with payment methods.

– Prepared due diligence and KYC reports, background checks, and third-party risk management (TPRM) analyses. – Participated in forensic investigations, corporate intelligence projects, and audits, providing support to the team and reporting results. – Conducted analyses of reputational risks, sanctions, Politically Exposed Person (PEP), adverse media, and credit scoring. – Supported the team with legal analyses. – Performed administrative activities to ensure the smooth functioning of the team, including training and supervising members, managing local and international clients, and handling project billing.

– Conducted research on individuals and companies based in Portuguese and Spanish-speaking countries across Latin America and Europe. – Prepared due diligence reports by assessing reputational, geographic, and activity sector risks.

– Conducted strategic analysis in the defense of clients facing white-collar crime charges and antitrust regulatory proceedings. – Attended client meetings and supported them during hearings and testimonies. – Monitored activities to prevent eventual violations. – Trained and supervised new team members.

– Drafted legal documents and prepared/updated reports to track legal cases. – Performed due diligence of clients and third parties. – Monitored processes in courts and other public agencies.