Laura Manso

• Design technical UX solutions for internal tools. Ex: Single Sign-On, integrations, GDPR compliance, and log search • Update/create UX by working closely with internal users, enabling rapid iteration and direct feedback • Work successfully within a feature team, advancing projects with KPI different betwen teams • Worked in pair with the Product Owner to coordinate our 3-month cycles to start user research 1 quarter in advance • Leverage data and user research to deliver high-value interfaces that significantly improved efficiency and usability

• Design advanced & technical UX for internal clients in risk management, financial prediction tools, OCR, RPA • The 4-months projects included 2-hyper care months for reviews and iterative improvements • Conduct user research and define user-focused product strategies for complex business tools • Define product vision with customer and PO, map complex workflows • Create detailed wireframes, prototypes, and technical documentation for robust and scalable digital tools • Collaborate closely with in-house development teams, enabling agile workflows and rapid adjustments

• Deliver projects ranging from full website redesigns and e-commerce journeys to digital service concepts for major brands (DS Automobiles, L’Oréal Paris) and institutional clients (ANSSI) • Facilitate workshops in French and Spanish to identify user needs, test assumptions, and co-create solutions • Design interactive prototypes and ensure consistent user experience aligned with business goals • Work with data analys to provide UX recommandations to media and marketing companies • Adapt my approach to each project’s context and client objectives

• Realize ergonomic audits of websites and provided actionable UX/UI recommendations • Lead user interviews to identify pain points and understand professional user needs • Facilitate ideation and co-creation workshops to define client expectations and key functionalities • Design user flows, user journeys, and wireframes (XMind, Sketch); • Create interactive prototypes (Axure, InVision) • Conduct user testing to validate proposed solutions • I present & share the research insights befor/after interface design as clearly as I can, enabling clients to leverage my work independently over time

• Definition of use cases, determine requirements and resources needed for telecommunication's Orange portal pages • Analyze user journeys to optimize the existing/create better user journeys according to the new design of Orange brand • Benchmark of several user journeys and functionnalities • Conceptualizing user journeys, mind mapping to design intuitive and better user experience (X-mind, Axure)

• Definition of use cases, determine requirements and resources needed for innovative projects • Bring UX support for studies through POC and development of prototypes (Photoshop, Axure, Final Cut, HTML5, CSS, JQuery, 3D modelling, 3D printing, Arduino) • Benchmark of several connected objects and identification of innovative opportunities • Highlight Human Interface Design, UX, Interaction Design • Conceptualizing user journeys, personas, mind mapping to design intuitive and better user experience.

Part of the Product Management team, a large and pluridisciplary panel of tasks has been assigned to me: • Preparatory work for the specification of new products (Equipment, software, manual...) • Testing and benchmarking of new products • Prototyping of the new GUI (Photoshop) • Interactive software prototyping (Axure) • Usability testing For all of those tasks I have used the SMI eye tracking systems (Mobile ETG eye tracking glasses, remote RED eye tracking systems and tower-mounted Hi-Speed systems.)

• Projects : Redesigning system for neuromimetic tests • Programming and electronic measures to verify the quality of the system and its behaviour

Design and development of systems for neuromuscular Electrical-stimulation-assisted venous return (Arduino)