Laura Pankiew

– **Client: BNP PARIBAS FORTIS** (Jan 2024 - Present): Project Manager within Financial Security Coordination team, leading transversal projects within Financial Security. My main focus are KYC domains such as CDD, Onboarding & Recertification PP and LE, KYI, and KYX, as well as broader financial security initiatives. Responsible for validating business cases and defining project roadmaps and action plans. Ensure effective project follow-up to meet key milestones and timelines. Manage senior stakeholders and deliver reporting to C-level executives. Coordinate implementation across multiple departments to ensure seamless execution. – **Lead Process Engineer within the Tribe Customers** (Jan 2024 - Nov 2025): Responsible for KYC processes within Retail and Corporate Banking departments. Lead projects related to IG Recommendations: Implementation of the KYX Policy, Implementation of the KYI Policy, as well as on ESG initiatives. Tasks consisted of: process design, process validation, stakeholder management, presenting progress in Steerco meetings, aligning with stakeholders of high management as well as coordinating implementation of the designed processes. – **Client: Colruyt Group** (Dec 2022 – Dec 2023): Worked on various IT and business projects within the retail sector as a Solution Analyst. Responsible for requirements engineering, creating epics, user stories, and UAT scenarios. Collaborated closely with stakeholders and supported project planning and budget estimation. Also provided functional support to first-line helpdesk teams and end-users.

– Client: Baloise Belgium – Worked within a Scrum team on SAP S/4HANA and IFRS 17 implementation projects. – Gained hands-on experience in requirements engineering, stakeholder management, agile methodologies, and enterprise agile transformation. – Supported project management and contributed to aligning business needs with technical solutions.

– Participated in projects focused on automation, optimization, and robotization of insurance processes. – Delivered training sessions, created instructional materials, and coached team members. – Managed tax and non-tax life insurance contracts for individuals. – Coordinated process and knowledge transfer from Capgemini Poland to AXA Belgium.

– Client: AXA Belgium – Supported the transition of processes and knowledge from AXA Belgium to Capgemini Poland. – Managed non-tax life insurance contracts (Branches 21, 23, 26, and hybrid), handling administrative changes, payouts, surrenders, reinvestments, fund and property transfers, and donations. – Responsible for onboarding and coaching new team members.