
Laura Pomonti-Messas
Customer Success Manager Enterprise @PlayPlay
Salaire / Taux journalier
Paris, France
Freelance, ouvert au CDI
À distance uniquement
Expertises
Langues
Expérience de travail
PlayPlay
déc. 2020 - Présent
5 ans 11 mois
Paris, France
Customer Success Enterprise
mai 2022 - Présent
4 ans 6 mois
Paris, France
🤝 Enterprise Customer Success & Portfolio Leadership • Own a €1.5M ARR strategic portfolio (largest account €600k) • Drive retention, expansion, and adoption through structured lifecycle management and health scoring • Align C-level stakeholders around ROI, usage, and long-term growth plans 👥 Team Leadership & Coaching • Mentor and coach junior CSMs (weekly 1:1, call reviews, portfolio strategy) • Contribute to scaling the Enterprise CS team during high-growth phase 📈 Expansion & Revenue Strategy • Design and execute expansion strategies in collaboration with Sales • Activate user communities and educational programs to increase engagement and account growth 🔁 Cross-functional Influence • Act as bridge between CS and Product, translating client feedback into roadmap improvements • Partner with Tech and internal teams to optimize processes and client experience 🏢 Selected clients: French Government, L’Oréal, Swiss Life, STMicroelectronics, Adecco
Customer Success Mid-Market
déc. 2020 - mai 2022
1 an 6 mois
Paris, France
Co-Founder / Marketing & Customer Relationship
Olt France
janv. 2019 - déc. 2020
2 ans
Paris, France
https://olt-france.com/ [EN] • Creation and management of a sustainable food e-commerce with an average monthly growth of more than 35%. Incubation at Schoolab Paris. • Business developpement for the B2B offer • Analyzing available data, conducting benchmarks, and searching for insights • Creating a strong brand via personas, focus groups • Acquisition via SEO, social networks - owned and paid - emailing, marketing automation, press relations • Hunting, closing and account management for B2B accounts • Handling content for social network, newsletter, blog and Mailchimp campaigns. • Customer retention strategy, building loyalty [FR] • Création et direction d'un e-commerce d'agroalimentaire durable avec une croissance mensuelle moyenne de plus de 35%. Incubation à Schoolab Paris. • Business Developpement pour l'offre B2B • Créer une image de marque forte via des personas et focus groups • Conduire des benchmarks, analyses comparatives • Acquisition via le référencement, les réseaux sociaux - owned et paid - l'emailing, l'inbound marketing • Prospection, closing et account management pour les comptes B2B • Gestion du contenu pour les réseaux sociaux, newsletters, articles blogs et les campagnes Mailchimp. • Stratégie de fidélisation de la clientèle
Co Founder / Marketing & Sales
Shiple
oct. 2018 - janv. 2019
4 mois
Région de Paris, France
[EN] • Creation and management of a B2B logistics company with a monthly growth of 45% and a portfolio of more than 25 customers ; • Winner of the 2019 Innovation and Entrepreneurship Award ; • Development of the online acquisition strategy - Google Adwords, SEO, Facebook Ads • Developpement of the offline acquisition strategy - cold calling, email campaigns, physical meetings, etc. • Hunting, closing and account management for e-commerce accounts • Branding creation, visual tools [FR] • Création et direction d'une entreprise de logistique B2B avec une croissance mensuelle de 45% et avec un portefeuille de plus de 25 clients ; • Lauréat Prix Innover et Entreprendre 2019 • Développement de la stratégie d’acquisition online - Google Adwords, SEO, Facebook Ads • Développement de la stratégie d'acquisition offline - cold calling, campagnes emailings, démarchage physique • Prospection, closing et account management pour les comptes e-commerces • Création du branding, outils visuels
Graphic Designer
Auditech Advisory
nov. 2017 - mai 2018
7 mois
Région de Paris, France
• Creation of a graphic charter and modernisation of the logo ; • Design of presentation leaflets and brochures. Use of Photoshop, Indesign and Illustrator
Marketing Coordinator
Woods Bagot
avr. 2017 - août 2017
5 mois
Hong-Kong, Hong Kong
• Copywriting for the intranet and the external website ; • Managing the project video intended to promote Woods Bagot's retail projects (setting up a story board, meetings with the photographer, shootings in the office space) ; • Marketing research and branding work for the retail projects.
Freelancer
Side.co
sept. 2016 - déc. 2016
4 mois
Région de Paris, France
Missions: • Reception and event managing for Mon Banquet ; • Increase brand awareness for Uber. Skills : • Knowing how to fit into every type of workplace and teams (start-ups, SMBs, big corporations) ; • Organizational skills : managing work mission and college at the same time.
Public Relations Assistant
Ketchum
avr. 2016 - août 2016
5 mois
Région de Paris, France
TRIPADVISOR In charge of writing press releases for international events : Euro 2016, Rio Olympics. ASUS • In charge of writing creative press releases for special events like Mother’s Day, Father’s Day, and product launch. • In charge of the copywriting and creative design of a press kit presenting Asus's new product collection. WHIRLPOOL GROUP • In charge of supervising the 10km de l’Equipe, a race sponsored by Whirlpool. Setting up partnerships with influential bloggers via social media contests and monitoring social media coverage. • Designing creative press releases. PHILIPS • In charge of writing press releases for the launching of new products. • Monitoring press coverage • Copywriting and creative design for a press kit on the collaboration of Disney and Philips for LED toys.
Account Director Assistant
Elephant at Work - Audiovisual Production Company
avr. 2015 - juil. 2015
4 mois
92100 Boulogne-Billancourt, France
RENAULT • In charge of keeping the intranet updated to reinforce internal communication between employees working in different offices in France • Conducting a survey inside Renault France for feedback on intern communication. LA POSTE Translations and writing concise articles for the company's intranet
Student Jobs
Intercontinental, Mercure, Maison Blanche, Vacances Vertes et Bleues
mai 2013 - mars 2015
1 an 11 mois
WAITRESS/BARTENDER - INTERCONTINENTAL GROUP • Greeting customers and taking their orders for food or beverages • Present menus to customers and answer questions about menu items, making recommendations upon • Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash • Preparing snack food such as salads, burgers, appetizers, and cold dishes, portioning desserts, and brewing coffee/ Preparing drinks at the bar HOSTESS - MAISON BLANCHE (gastronomic restaurant) • Greet guests and patrons • Maintain clean and organized tables and work area • Manage event related work including setting up tables and maintaining both exterior and interior of the restaurant HOSTESS - MERCURE PARIS MONTMARTRE • Greeting guests respectfully and be available to answer any questions or requests • Set up the buffet table and ensure fresh items are presented throughout the shift • Perform side work as needed TELEPHONE INTERVIEWER - VACANCES VERTES ET BLEUES (Holiday Guide) • Approaching people by phone to participate as respondents in surveys concerning their opinion on the guide. • Recording responses on a computer and create statistics out of them • Carrying out a set number of interviews to meet the target
Formation
Mental Health Academy
Mental Heath First Aid
2024 - 2024
1 an
ESCP Business School
Specialized Master, Innovation and Entrepreneurship
2018 - 2019
2 ans
ISCOM
International Global Communications
2014 - 2019
6 ans
ICP
First year validated, English and American studies : civilization and literature - Specialized in literature
2013 - 2014
2 ans
Institut de l'Assomption
Baccalauréat ES
2006 - 2012
7 ans
Licences et certifications
TOEIC
Délivré le : mars 2013
Cambridge English Advanced (CAE)
Délivré le : mai 2012
Portfolio

Management & coaching d’équipe
