Lauren B.

External Workforce via Lawyers on Demand Google Cloud Legal Programme Manager GPO Operational Readiness Programme Manager

External Workforce via Lawyers on Demand Google Cloud Legal Programme Manager GPO Operational Readiness Programme Manager

Professional services consulting.

CCBT Business Innovation Transformation Project PMO January - April 2021 - agile PMO lead (scrum master) led agile ceremonies across project (sprint planning, review & retrospective); coordinated finance tracking, tool build and budget requests Puccini Tea Separation Change PMO Lead April - October 2021 - implemented PMO governance, coordinated team and supported across change and communications Trade Promotions (TPx) Analytics Integrated Planning Lead/PMO Support and acting Data Readiness Lead - PMO support to complex data project: coordinated calls across all markets (LatAm, Middle East, SE Asia and EU), built leadership team documentation and general support - acting data readiness lead, liaising between teams to understand data requirements, catalyse discussions on remediation and ensure data readiness

PPI remediation for Yorkshire Bank & NAG

On this contract I worked in several roles, including an Investments Remediation Project, Packaged Account Complaint Handling and PMO Analyst for a section 166 review. I supported the programme PMO in minute taking, risk management and the creation of exec reports & meeting packs. I was asked to act as business support to the Investments & Customer Treatment Policy team, creating RFPs and summarising lengthy FCA documents

I lead and executed a research project on continuous professional development for complaint handlers, ombudsmen and Adjudicators across a variety of sectors. This included liaising with executives of the various ombudsman services and their training departments. My conclusions were presented to the Ombudsman Association Executive Committee.

Hand-selected from last year's intake of Language Assistants, my role requires the promotion of the Language Assistantship programme to both students and schools in my local area.

• Revisão e Leitura de fluência de textos traduzidos para o inglês e para outros idiomas que domina (espanhol); • Revisão e Leitura de fluência de textos redigidos em inglês e em outros idiomas que domina (espanhol); • Análise crítica de textos redigidos em inglês/espanhol; • Pesquisas terminológicas e outras pesquisas relacionadas à área de tradução; • Alinhamento de arquivos traduzidos do português para o inglês ou do português para outros idiomas que domina (espanhol); • Pequenas traduções do português para o inglês; • Organização e acompanhamento da seleção de estagiários estrangeiros para os próximos períodos de estágio na Global. • Criação de conteúdo para mídias sociais (ex.: Twitter, Facebook e outros) em inglês e português e acompanhamento e postagem dos conteúdos nessas mídias sociais.

Teaching English to Translation students at INACAP Santiago Centro, Chile's technical university. In this position I attend classes and assist with learning in whatever way possible. It requires public speaking, confidence, being able to explain myself in both English and Spanish if needs be, and creativity to engage the students, who age from 18 - 27.

As a case handler I was required to conduct a holistic review of each case I was presented. Considering all available evidence, in line with Banking guidelines and procedures in place at the time of sale, I would be the judge of whether or not a product had been mis-sold, seeking further evidence if necessary. In this role I was able to utilise my written communication skills in writing lengthy, bespoke Reports of Investigation and Final Decision Letters for each case. Job description: The case handlers will be responsible for either the review and decision making stage or the calculation and redress stage. Case handlers will be required to achieve set targets within their team as well as delivering high level customer service. Candidates must have experience of handling complaints within a regulated environment. You will have experience of the review and decision making process and the calculations and redress process. The ideal candidates will have strong attention to detail and will be able to demonstrate strong written and verbal communication skills. The ability to manage time and handle large workloads effectively is essential.

* I was fully accredited in the end-to-end process from decision making, to calculating redress, to writing letters (both template and free-written) and processing payments onto accounts and closing them down for regular loans, mortgages, overdrafts, and specialist loans such as Woolwich, Business and Advance loans. In this environment I had to be able to switch tasks at the drop of a hat, and so maintained an aptitude for numerous processes. * In addition I gained a working knowledge of the entire complaint logging process. * My extra responsibilities included attending training courses, training and accrediting several teams in dealing with complex chains of refinanced loans including loans that were refinanced by different sources, such as overdrafts or mortgages. I also worked alongside another SME in the initial training of new members of staff. * I also contributed to the development of, and was the Subject Matter Expert for this process, which entailed supporting and floor-walking my team for any issues or helping with complex cases. * In addition, I corresponded with the designers of the calculator and the process writer, testing new versions for accuracy and was in charge of collating and reporting the results, as well as suggesting improvements. * Systems used included Edostar, ALS, CCT, Excel and Barclays Secure Browser.