Laurent Bénézech

Contributing to the steering and design of a new strategic CAD tool to modernize railway signaling engineering processes. Key objectives - Shift from a drawing-centric approach to a design-centric approach - Leverage and enhance engineers’ domain expertise - Contributed to the integration of innovative technologies (AI/OCR, automatic diagram generation) - Automate processes (verification, electronic signature, etc.) - Structure a complete workflow (import, editing, validation, and signing of document collections) Key achievements Discovery - User research: Conducted user interviews, prepared structured interview guides, and co-facilitated 8 workshops (50+ participants) - Analysis & documentation: Mapped pain points, needs, and expectations by user type, translated into actionable use cases - Strategic modeling: Designed a Job Map and a User Story Map to frame the MVP and prioritize features - Produced core deliverable: Identified MVP technico-functional prerequisites, risks, and acceptance criteria Delivery - Jira configuration: Custom workflows, statuses, and fields - Delivery board structuring: defined stages and DoD - Agile enablement: Designed training materials and delivered Scrum introduction sessions (principles, roles, ceremonies, benefits)

Led the design and delivery of “Sécur’Axa”, a secure digital platform for injury claimants (+1000 users), in close collaboration with tech, UX, and business teams. Key achievements: - Story Mapping & MVP Definition : Framed product scope and co-defined the MVP with stakeholders - REST API Design – Documented APIs to connect legacy agent interfaces with new services - Delivery & Agile Practices – Wrote and prioritized Features & US (Example Mapping – 3 Amigos), feature slicing, implementedDoR & DoD - Event Modeling : Applied Event Modeling to align product logic and team understanding - UX/UI Collaboration : Co-conducted user testing and integrated continuous feedbacks, co-built user journeys, validated key mockups - Roadmap & Communication : Owned and presented the evolving product roadmap to stakeholders - Team Coordination : Set up and led a weekly steering committee with the agent interface Team

Overhaul and merger of two IS platforms supporting emergency housing and social insertion services (SIAO 115 and Insertion). Key achievements: -  Introduced and facilitated Scrum rituals (Daily, Planning, Review, Retro) within 3-week sprints - Product Backlog Management: wrote and prioritized user stories (MoSCoW method) - Supervised acceptance testing (UAT, pre-prod) and coordinated non-regression test campaigns - Chatbot performance enhancement: optimized decision trees, trained NLU, conducted functional tests - Drove change management: built a communication plan, ran webinars (+400 users trained), gathered feedback (surveys, FAQs), delivered continuous functional support

Context: Redesign of multi-channel customer communication platform (SMS, email, secure messaging, mobile push notifications) • Change management : o Creation of training materials o 2-day training courses for users at the 39 regional caisses o Creation of a user guide o Functional support for these users (supervision and verification of HTML code with webmasters) • Management of tickets with the project manager o Writing and transmitting tickets o Tests to reproduce existing bug o Tests to verify bug correction • Managing the deliverability of emails sent via the platform • Implementation of best practices to optimize email deliverabilitGestion de la délivrabilité des emails envoyés via la plateforme

Context: Create a website to propose a new insurance offer for executive employees in the private sector • US writing • Drawing up Front and Back Office acceptance specifications • User testing and non-regression testing at the end of each sprint on UAT and pre-production environments • Errors reporting

Context: Launch of new VoIP offering • Definition of stakeholders, deliverables and milestones • Project progress monitoring and reporting • Leading project follow-up meetings, coordinating with the various stakeholders (process, product, pricing, sales) • Operational marketing management : o Drafting of deliverables for sales representatives (sales presentation, product sheet, sales proposal) o Implementation of these deliverables in Axiome (OBS Intranet)

Context : Creation of a tablet app for sales teams that brings together all the commercial presentations of OBS products • Communication : Writing of a newsletter for Marketing Managers to inform them of the product implementation • Monitoring presentations status • Implementation of new presentations in Axiome (OBS intranet) • Organizing and leading ceremonies (kick off, COSUIV...) with the software publisher • Integrating presentations into the application • Functional tests • Errors reporting • Organizing the application demo (250 people) • Creating and analyzing user surveys