Laurent Bourgeois

➤ Manages and optimizes container orchestration platforms for seamless deployment. ➤ Handles incidents, performs root cause analysis, and implements preventive solutions. ➤ Ensures system monitoring, logging, and high availability. ➤ Maintains clear documentation of infrastructure and automation processes.

➤ Managed, automated, monitored, and hardened the company's service delivery pipelines and IT infrastructure. ➤ Ensured service continuity by supporting frequent releases from development teams. ➤ Developed and executed incident response strategies to minimize downtime and enhance system reliability. ➤ Troubleshot, reported, and escalated support incidents to the appropriate teams during on-call shifts. ➤ Designed and implemented internal tools to automate repetitive and time-consuming tasks. ➤ Documented procedures and acquired knowledge to ensure seamless information sharing across teams.

➤ Managed and monitored company hosting environments, including deployment and installation of software releases. ➤ Configured and maintained network and server hardware in staging and production environments. ➤ Set up and maintained sponsors and trials, ensuring compliance with QMS standards. ➤ Contributed to various infrastructure development projects.

➤ Managed and maintained infrastructure systems, including installing, configuring, and securing servers and workstations. ➤ Provided daily technical support and resolved user issues, contributing to reliable IT operations. ➤ Built and optimized DevOps platforms to improve development team workflows and deployment efficiency. ➤ Acted as IS Officer, aligning IT practices with ISO 27001 standards and communicating information security risks to management.

➤ September 2013 – Savasleyka Air Base, Russia: Configured and maintained VPNs to secure communications between Mirage F1 pilots and mission control. ➤ June 2013 – Paris Air Show, France: Managed setup and maintenance of VoIP, video conferencing, and surveillance systems to ensure seamless communication. ➤ April 2013 – Air Base 702 Avord, France: Responsible for transporting, configuring, and managing secure video networks for around 50 clients, ensuring stable and secure communication during the mission. ➤ February 2013 – Al Sayliyah Air Base, Qatar: Gulf Falcon 2013, France/Qatar military exercise. Provided IT support to Mirage 2000 crews during the Franco-Qatari “Gulf Falcon 2013” exercise, ensuring secure and efficient operations. ➤ June 2012 – Versailles, France: Conducted network optimization tests across joint Army, Navy, and Air Force operations to improve communication efficiency. ➤ May 2012 – Solenzara Air Base, Corsica, France: Designed and deployed a 110-node LAN and provided IT support during the NATO “Serpentex 2012” exercise involving six allied nations.