Laurent Carnaille

Entrepreneur d'intérêt général. EnerSchool est une société à mission, opérant dans l'économie sociale et solidaire et la transition énergétique. Centre de formation dans les métiers techniques de l'électricité. - Pilotage de l'activité sur les dimensions commerciales, opérationelles et financières - Recrutement et management des équipes - Gestion des activités opérationnelles sur le campus (achats, service-client, recrutement et animation d'un réseau de formateurs,...) - Suivi administratif, RH, comptable - Gestion des relations avec les financeurs (banques, investisseurs)

B2B climate SaaS startup helping SMEs measure and reduce their carbon footprint — B Corp certified - Built the Business Operations function from scratch - Overhauled and sanitized the CRM (HubSpot) to support commercial team efficiency and data reliability - Designed a consultant workload management tool to optimize delivery capacity planning - Implemented sales performance tracking: KPIs, dashboards, and reporting rituals - Supervised lead generation operations

Alan is the one-stop health partner for companies. I am the 1st recruited KAM at Alan. I led/contributed to - the management + renewal of some of Alan's largest key accounts - team recruiting and training - business planning : team performance monitoring and analysis, growth levers identification - business strategy: team organization - build the global playbook (key account D2D management, onboarding, upsell/cross-sell and renewal campaign) - effectiveness and enablement: tooling improvements and training (Salesforce, Outreach, Metabase), - update training materials to improve team efficiency - decks and pitch creation

Sennder is the leading freight forwarding online solution in Europe. I joined the company when it was named Convargo, before the merger with Sennder to which I contributed. My missions were, for the French market: • Build, onboard and manage a 20+ people team generating 1,5M€ monthly revenue • Develop and overview the execution of global operations strategy (operations playbook, performance monitoring and analysis) • Frame and lead execution in new internal processes to keep up with growth • Interact with all departments: Sales, Finance, Tech & Product, Growth, Data - Business Intelligence • Ad-hoc coaching and enablement

Popchef is one of the first foodtech company in France. As Business Unit Manager, I joined Popchef to launch a new activity: B2B lunches, which has now become the core business of the company. In 10 months, we grew it from <5% to 35% of the daily turnover (representing 60% of the margin). My activities included: - Adapting our operations for this new BU - Hunting and nurturing our first clients (Sales) - Creating early processes to enable an automation of the activity (Operations) - Working hand-in-hand with the tech team to improve both our back-end and front-end for a more fluid process (Operations, Tech) - Creating early reporting documents to help founders getting a clear view of our growth, margins and other key KPIs

Growth Hacking Asia is South-East Asia first consulting and training firm for tech startups, focusing on Growth. As Market Launcher and Indonesia Country Manager, I was responsible for - Setting up a structure and processes for continuing presence in the country, - Managing operations and budgets, - Finding & closing deals, - Working on the delivery of these projects (Growth Marketing & Product) - Developing our brand awareness through various partnerships and - Hiring and training our external speakers I joined Growth Hacking Asia in 2015 as one of the company's first full-time employee, and was involved in a period of high growth and constant pivots. I worked as a Growth Marketer on a number of projects, touching on a range of topics as diverse as the Growth Hacking Funnel (User Acquisition, Activation, Retention, Revenue and Referral), Product Management, UX/UI and Product Design, Service Monetization. I also had the opportunity to get involved in several industries from fintech SaaS to OTAs websites.

See above.

Venture: Lamudi Indonesia Lamudi Indonesia is the fastest growing marketplace for properties in Indonesia, and is operating in more than 30 emerging countries in the world. As Head of Operations, I was responsible for: - Leading and training a 16 people team (Website Content, Customer Service, Business Intelligence) - Auditing the marketplace and setting up new organizational processes (focusing on listings quality) - Operating the strategic due diligence (industry & competition analysis) for the Global HQ - Supporting Sales by multiplying successful customer service daily calls by 17 thanks to the creation of a Leads Maximization process