
Léa Savard
Responsable des Opérations Senior
Salaire / Taux journalier
95870 Bezons, France
Freelance
Expertises
Langues
À propos
Introduction
CEO de Leicita Group avec une expertise multisectorielle en management d'opérations et excellence du service client. Parcours diversifié incluant Direction des Opérations chez Bill-App et Innovorder, ainsi qu'une solide expérience en hospitality de luxe internationale. Spécialisée en lean management et optimisation des processus pour transformer vos opérations et améliorer la satisfaction client.
Expérience de travail
CEO
Leicita Group
sept. 2024 - Présent
2 ans 2 mois
Présidente
Sol Semilla
sept. 2024 - oct. 2025
1 an 2 mois
Sol Semilla est une marque française de superaliments originels issus d’une éco-filière entièrement intégrée de la graine à l’assiette.
Head of Operations
Bill-App
oct. 2023 - juil. 2024
10 mois
Lyon, France
Innovorder
sept. 2019 - oct. 2023
4 ans 2 mois
Head of Operations
avr. 2022 - oct. 2023
1 an 7 mois
Head of Customer Care
déc. 2020 - juil. 2022
1 an 8 mois
Paris, France
Customer Care
sept. 2019 - déc. 2020
1 an 4 mois
Paris, France
Assistante Gouvernante Générale
Starhotels Castille Paris *****
janv. 2018 - mars 2019
1 an 3 mois
Région de Paris, France
Assistante Gouvernante Générale
GRAND HOTEL DE CALA ROSSA
mars 2017 - déc. 2017
10 mois
20137 Porto-Vecchio, France
Head housekeeper
Crown Resorts
déc. 2016 - janv. 2017
2 mois
Région de Perth, Australie
Executive housekeeper
Le Miramar Hôtel
avr. 2016 - oct. 2016
7 mois
20167 Afa, France
Head Housekeepeer
Hotel Christopher St Barth
oct. 2015 - mai 2016
8 mois
Saint-Barthélemy, France
Head Housekeeper
Le Méridien Etoile
sept. 2014 - août 2015
1 an
Paris, France
- Management and control of all areas of housekeeping guest rooms, public area and parts of the back of house • Identification of the necessary training measures • Routine inspections in all housekeeping areas - Coordinate a team, between 5 and 10 chambermaid - Maintain a floor of 130 rooms - Respects rules regarding hygiene, cleanliness and the safety of guest property
Head Housekeeper
Hotel El Panama
mai 2014 - oct. 2014
6 mois
Panama City Beach, Floride, États-Unis
- Ensures public areas, outlets, garden and surroundings are well maintained and clean. - Coordinates with the Housekeeping Manager in the absence of the staff to a smooth operation - Management and control of all areas of housekeeping, including guest rooms and public area
French Teacher
Alliance Francaise - French Alliance
juin 2014 - oct. 2014
5 mois
Panama City Beach, Floride, États-Unis
- private class ( Child and adult) - group class (6-8 years old) - FLE teaching
Event Coordinator
Pullman Putrajaya Lakeside
oct. 2013 - mars 2014
6 mois
La Defense
- Issue contracts, including pro-forma invoice, deposit and cancellation conditions and enter follow up date in Operai. - Advises the customer in planning and designing the Conference & Events. - Welcome the client warmly and meet with the client to discuss preparations for complex events. - Design sales pitches and adapt the offer to suit various types of clients
Event Coordinator
Hôtel Les Jardins du Marais
févr. 2013 - mai 2013
4 mois
Paris, France
-Utilising Opera for all meeting and event details, setting proactive chase calls and activities to secure the business and to ensure a return. -Contacting in-house guests to foster additional business, repeat bookings, or referrals to the Sales office. -Co-ordinating activities related to booked business with other departments. -To work as a team to achieving departments and hotel targets. -To ensuring that guests’ expectations are constantly met & exceeded.
Refund manager
eDreams ODIGEO
août 2011 - août 2012
1 an 1 mois
Paris, France
- Processing of the refunds via various GDS ( Amadeus, Sabre, Galileo, …)
Assistant / Translator
Nueva lengua
nov. 2009 - mars 2010
5 mois
Bogota, Bogotá, Colombie
-Translation of web sites (English/Spanish -> French) : http://www.bogota-tourism.com/ - Advertising campaign by Google Adwords - Doorstep selling with hotels
Formation
CMH : International Hospitality Management School
MBA International Hospitality & Luxury Brands Management, Gestion de complexes hôteliers
2013 - 2015
2 ans 1 mois
Fédération Européenne des Ecoles
Licence Européenne DEES Tourisme et Hôtellerie, Tourisme / Hôtellerie
2012 - 2013
1 an 1 mois
Grand Sud Toulouse
Bachelor Degree Tourisme D'affaires et Evenementiel, Tourism Promotion Operations / Event
2012 - 2013
1 an 1 mois
EPH
BTS "Sales and Tourism productions", Tourism
2010 - 2012
2 ans 1 mois
Christian Chauveau
Make up Artist - CIDESCO International, Make up
2007 - 2010
3 ans 1 mois