Léa SOUNET

Supported an AI-based e-commerce startup through its launch phase and the structuring of its partner activity: - Onboarding and integration of 8 new partner brands onto the platform. - Led the activation journey on Shopify: coordinating technical integration, product listing, and pricing. - Supported partner brands in adopting the platform to optimize their presence and performance. - Collected user feedback and surfaced insights to help prioritize product improvements (website and mobile app).

Managed and grew a strategic IT & Telecom agency portfolio through a period of transformation and business transfer: - Managed retention of a portfolio of major IT accounts, achieving 100% client retention through the transition. - Grew existing accounts and opened 2 new accounts. - Owned the full client lifecycle: needs analysis, offer construction, negotiation, and tracking of delivered value. - Led a security audit for the agency's most strategic client: coordinating stakeholders and tracking corrective actions to secure the ongoing relationship. - Proactively managed client satisfaction and service continuity following the sale of strategic accounts. - Managed a team of 25 consultants, 1 Business Manager, and 1 HR officer.

- Market analysis, recommendations, and growth strategy development. - Organization of trade fairs and inventory management with manufacturing plants. - Design of promotional documents (leaflets, catalogs, product sheets). - Agency briefs and quality control of deliverables. - Database analysis (SAP, Euromonitor) and internal reporting. - Support for product innovations and coordination of stakeholders in English.

Within the Quality Control Department for packaging materials at the Clarins Group, optimization of quality control processes using Lean Management, in order to save time and improve employees’ working conditions. compliance with Good Manufacturing Practices (GMP). - Optimization of control workflows to reduce lead time and improve working conditions (ergonomics, stress reduction). - Strategic recommendations and action plans to define and reach the "future state" of the department. - Time-motion studies of elementary tasks and data analysis for process mapping. - Presentation of results to management and operational teams. - Facilitation of working groups and workshops to build and validate action plans. - Implementation of initial improvement actions and estimation of expected gains. - Execution of supplier quality audits. - Ensuring compliance with Good Manufacturing Practices (GMP).

In-depth discovery of quality control processes within a pharmaceutical environment. Dissolution testing on Dapivirine and Estring vaginal rings to monitor active substance release rates. Laboratory analysis and verification of specific substance concentration levels.

Introduction to the Quality Department of a cosmetics group, with a focus on the control processes for finished products and raw materials. Responsibilities: Participated in quality control tests in laboratories and assisted production engineers.