Léa Vert
Gestionnaire de recouvrement
Salaire / Taux journalier
24270 Payzac, France
Freelance, ouvert au CDI
Expertises
Langues
À propos
Introduction
Experienced debt recovery specialist and customer service professional with 7+ years in B2B operations and technical support. Proven expertise in negotiation, email management, and multi-level customer care from Level 1 to escalations. Ready to deliver results-driven solutions for your business recovery and customer relationship needs.
Expérience de travail
Full-time parenting
Career Break
sept. 2023 - déc. 2024
1 an 4 mois
Nouvelle-Aquitaine
Gestionnaire de recouvrement Orange Business Service / Debts collector
Iqera
janv. 2021 - oct. 2023
2 ans 10 mois
Hybrid
Skills: Negotiation · lettrage · Email
Level 2 analyst Airbus customer care
Computacenter
juil. 2017 - janv. 2021
3 ans 7 mois
Barcelone, Espagne
- Knowledge and training implementation for specific topics - Floor walking to help colleagues with cases - Training for new employees - Monitoring errors on specific tools to report them to the customer and then correct them - Working on escalations from level 1 and escalating to level 3 if needed. - Implementation of a new software.
Sales & Technical Support Agent
Dyson
janv. 2017 - déc. 2017
1 an
Barcelone, Espagne
Sales and technical support agent helping customers repair and service their products via phone and sell them new updated products.
Customer Service Representative
Sitel
janv. 2016 - janv. 2017
1 an 1 mois
Barcelone, Espagne
Worked for the Philips Home project as sales specialist focusing on home electronic products by phone and email.
Sales Agent
SELLBYTEL Group Spain
janv. 2016 - déc. 2016
1 an
Barcelone, Espagne
Worked as a sales specialist at Sellbytel for the Apple project where we helped customers via chat and phone. Very customer oriented where a lot of profiling was required to make a recommendation based on customer's needs.