Leandri Bruwer

As a passionate community builder, I help grow and engage online audiences by fostering meaningful connections and creating value-driven content. My mission is to cultivate a space where individuals can share, learn, and collaborate to achieve both personal and professional success. I focus on driving engagement, sparking insightful conversations, and delivering resources that empower members to thrive in today's digital landscape. Join me as we continue to build a dynamic and supportive online community where everyone has the opportunity to grow and make an impact! 💬🚀 #CommunityBuilding #DigitalGrowth #Engagement #OnlineCommunity

Supporting the remarkable Lexden Team in delivering outstanding client experiences through effective administration.

The Agency Growth Team specializes in sourcing, nurturing, and placing highly skilled Client Success Professionals into the leading digital marketing agencies across the globe. Our comprehensive training and mentoring programs equip the new generation of Client Success professionals with the necessary skills and knowledge to thrive in the dynamic digital marketing landscape.

In my role, I’m passionate about taking ownership of client satisfaction and developing long-term relationships with each and every one of our clients. From onboarding to project launch to leading best practice workshops and training sessions, my goal is to ensure each client experience is industry-leading and focused on growth. By fostering impactful and meaningful relationships, medical practices gain more value from their clientele and achieve more success.

Key Duties ● Responsible for all the arrangements pertaining to an online auction, such as requesting and processing booking forms, ensuring the relevant departments contact the relevant parties, liaising with the agent to ensure all goes smoothly up until auction day, monitor registrations, assist with client queries and providing technical back up to auctioneers on the auction day. ● Upload photos, videos, and lot material (additional information about livestock) to the website. ● Compile catalogues of livestock for upcoming auctions. ● Ensure that the back-admin runs smoothly during an auction. This include checking that there is always sound and video and that it is working, dealing with queries, ensuring the bidders are registered and that the bids reflect correctly on the system. ● Invoicing the direct farmers or agents and following up on payments. ● Full debtors’ function and customer retentions. ● Assist with debtors’ reconciliations when and where needed. ● Liaise with the all the agents and sellers. Point of direct initial contact. ● Act as a liaison between various departments. Manage the Admin and Uploads departments directly. ● Involved in the recruitment process of new staff members, staff onboarding and training. ● Compile training material, which is used in the onboarding process of new staff. ● Ensure that new staff members have been allocated access to operational systems. ● Dealing with correspondence, both from third party agents and direct farmers. ● Keeping operational admin up to date. Spot checking all systems, coming up with new processes, review of old and current automated processes and see what can be cancelled. ● Liaising with the development team with regards to new automations. ● Testing and validation of newly developed automations and communicate suggested improvements for bugs found if applicable. ● Ensure weekly statistics are up to date. ● Compile weekly | monthly reports.

Key Duties ● Administration and office management. ● Financial planning and reporting. Loading of payments – local and foreign payments. ● Stock take and stock reporting monthly ● Import and export facilitation, from purchase orders to marine traffic monitoring. ● Recruiting, assessing staff performance and provide coaching and guidance to ensure maximum efficiency. ● Ensure operations adhere to policies and regulations. ● Monitor costs and expenses to assist in budget preparation. ● Planning and coordinating administrative procedures and systems and devising ways to streamline processes. ● Ensure the smooth and adequate flow of information within the company to facilitate other business operations. ● Manage schedules and deadlines. ● Keep abreast with all organizational changes and business developments. ● Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints. ● Oversee facilities services, maintenance activities and tradespersons. ● Organize and supervise other office activities, such as recycling, renovations and event planning. ● Reviewing and signing off all stock related reports, performing and review of creditors and debtors’ reconciliations accordingly. ● Managing the supply chain | Both inbound and outbound | Consignment Stock Achievements: August 2019 was the first ever record production month for the team since the relocation in 2012. This because I was the head of the production/sales drive for that month. The general expenses cost savings from the time I started to date has come down with about 25%. With the help of HR we also created, and implemented an Employee rewards system were at the end of the year to minimize absentees and to up production targets we award a selection of employees for extra bonus payouts.

Key Duties ● Recruiting and staff training. ● All Human Resources relating tasks including appraising staff performances. ● Payroll and timesheets. ● Financial management and budget planning. ● Bank reconciliation. ● Completes operational requirements by scheduling and assigning employees ● Following up on work results and updating servers with relevant info. ● Managing major refurbishment projects from beginning to end. ● Controlling and responding to correspondence. ● Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement. ● Assigning and monitoring of job-related clerical functions to support staff on floor. ● All creditors and debtors related functions, including job prospecting, collecting funds and retention. ● Keeps management informed by reviewing and analyzing monthly management reports. ● Safe record keeping and methods to ensure confidentiality is maintained, including the destroying of records. ● Design and maintaining of all new and existing filing systems. ● Make all travel arrangements. ● Managing supply chain

Key Duties • Assisting all Afrikaans speaking inbound clients. • To service Allan Gray investors, potential investors, and financial advisers via our various servicing channels i.e., inbound calls, emails, or walk-in interactions through: • Discussion and explanation of all funds and products offered by Allan Gray. • Assisting clients with process information and quotes. • Assisting clients with the tracking and follow up of transactions in progress. • Responding to queries regarding investment performance. • Clarifying and explaining Allan Gray’s investment approach and philosophy. • To ensure accurate record keeping through service-related administrative tasks. • To assist with database updates and information maintenance. • To support a positive and responsive climate for client enquiry resolution. • To play a key role in the stewardship of positive client relationships and the retention of clients. • To build and establish relationships at all levels with internal departments to enhance organizational effectiveness and efficiency. • To actively participate in the organization’s continuous improvement by identifying and proposing solutions to process and service-related failures. • Identify opportunities for improved operational performance at the organizational level. • Assist in development of project plan and schedule to achieve project goals. • Identify and resolve business risks/issues in a timely manner.

Key Duties ● Relieving Operational Director as and when required. ● Preparing and maintaining client portfolios. ● Quotations / servicing of clients. ● Daily management of diary for branch manager. ● Managing and scheduling all appointments. ● Sourcing new potential leads. ● Advising on financial matters. ● Following up on new business. ● Preparing and managing client files. ● Filing of all documents and maintains filing system. ● Dealing with all matters regarding compliance. ● General assistance to all staff. ● Dealing with retentions.

Key Duties Managing and coordinating the following key areas: • Daily management of diary • Making appointments for sales. • Preparing client files • General admin • Assisting clients • Organizing presentations, functions, workshops • Drafting reports • Generating new leads • Working close with Private Bankers • Retentions • Compliance checks (FICA | FAIS)

Skills: Communication · Time Management · Skilled Multi-tasker · Customer Service · Microsoft Office · Analytical Skills · Skill Development · Interpersonal Skills · Customer Relationship Management (CRM) · Problem Solving · Leadership

Skills: Communication · Time Management · Skilled Multi-tasker · Team Management · Customer Service · Training · Microsoft Office · Analytical Skills · Skill Development · Management · Operations · Interpersonal Skills · Customer Relationship Management (CRM) · Problem Solving · Leadership