Lemya Benyahia

• In charge of RAN, IP MPLS and MW project management from contract signature through to final acceptance and project closure. • Breakdown project deliverables, define the activities, estimate and secure the needed resources, estimate the activities duration, define scope and establish project plan baseline. • Track project activities, perform change request if needed and manage stakeholders engagement. • Accountable and responsible for project financial KPI, • Use tools and methods to simplify processes for a good follow-up of 3PP PO/GR. • Lead the steering committee and the project committee • Compliance CU SPOC

• Manage Microsoft projects deployment and change management • Ensure effective implementation and timely delivery within project budget. • Management of solution integration projects: GED, SharePoint, Workflows, Automation of business processes.. • Implement a project management processes according to PMI • Manage multiple projects concurrently • Manage and respond to the calls for tender • Setting up the support service • Implement a support service process. • Manage Operations team. • Lead the steering committee and the project committee • Present the weekly progress of the projects to the Management • Tracking business opportunities and setting priorities with the sales team.

• Manage all aspects of project delivery from contract signature through to final acceptance. • Following up the planning, preparation, implementation and integration activities • Monitor and track project progress and handle any issues that arise. • Support project office operations. • Present weekly and monthly project status reports. • Secure project deliverables and provide seamless handover to line organization. • Provide analysis and evaluation of projects for future action • Archive project documents and agreements in line with relevant regulation • Contribute to process establishment and optimization. • Carry out risk assessment.

• Coordinate and manage the delivery of telecommunication projects in North, West and central Africa. • Manage the migration of DVB-RCS Hub to DVB-S2Hub • Plan and manage the project implementation schedule to ensure deadlines are met • Procurement and warehouse management • Direct and coordinate the work activities of project team

• Post Sales customer support for L1/L2 activities, managing technical queries according to contractual maintenance SLA • Ensure customer satisfaction by providing information, and by troubleshooting hardware and software issues • Documenting all support activities for the complaints management system • Improving customer satisfaction and engineer efficiency