Leo Jaffer

- Successfully oversee a portfolio of 30+ services for Allianz Reinsurance, ensuring their efficient delivery and compliance with service level agreements (SLAs) - Manage a substantial annual budget of over 8 million EUR; optimizing resource allocation, cost control, and ROI for technology services - Lead and coordinate a diverse team of IT professionals in India and Germany, fostering collaboration, performance excellence, and professional growth - Collaborate closely with Allianz Reinsurance to understand their needs and objectives, ensuring the delivery of services that align with their strategic goals (Net Promoter Score: 9/10) - Maintain relationships with external partners, ensuring high-quality service delivery and cost-effectiveness - Drive project management processes to guarantee that projects are consistently meeting quality and performance standards - Implement change management strategies to adapt to evolving business needs and technologies, facilitating smooth transitions and minimizing disruptions - Ensure strict adherence to service-level agreements, maintaining high service availability, response times, and issue resolution rates - Identify and mitigate potential risks associated with service delivery, safeguarding against potential disruptions - Develop and maintain comprehensive KPIs and reporting mechanisms to track and communicate performance metrics to stakeholders - Achieve cost-saving initiatives through resource optimization, vendor negotiations, and process improvements

- Managed a EUR500k budget for the Roadside Assistance Department, ensuring cost-effective delivery and management of the innovative "xCall" technology - Oversaw the end-to-end delivery and ongoing management of the "xCall" technology, a ground-breaking roadside assistance solution - Managed the integration of vehicle-installed technology with internal phone systems via APIs, guaranteeing seamless "call" routing between the vehicle and roadside assistance operators - Collaborated closely with the business to deliver "xCall" technology in an agile framework, facilitating rapid adaptation to evolving requirements and market needs - Effectively allocated resources and budget to optimize the delivery and management of the "xCall" technology, achieving operational efficiency - Actively engaged with vehicle manufacturers, internal teams, and external partners to align technology solutions with strategic goals and provide exceptional service - Established and tracked key performance indicators (KPIs) to measure the success and efficiency of the "xCall" technology and its impact on customer satisfaction and operational excellence

- Spearheaded the transformation of the approval process for GL&NA, overseeing the project from analysis and design to successful implementation - Managed the GL&NA PPM tool (Workfront), overseeing enhancements, changes, and costs, optimizing its performance and capabilities - Successfully onboarded new portfolios, including Allianz Care and Central Security, into the Workfront platform, enhancing the scope of managed projects - Introduced quick wins and efficiency measures within the PPM team, streamlining operations and enhancing overall performance

• Appointed to deliver the transformation agenda for the referential data IT portfolio (EUR5M value) • Led, directed, and managed a team of 15 developers and 5 BA’s across UK, France, and India • Managed workflow systems for data changes across 4K users, 60K portfolios and 10K mandates • Drove improvements in team morale and performance through employee surveys, L&D, and coaching • Achieved improvements in retention of Developers in India (95%) through engagement interventions • Managed the Technical Steering Committee which reviewed technologies to meet business needs • Championed the selection of DevOps, Angular, Java8, MongoDB and Camunda • Managed a project to decommission legacy systems and implementing a user-friendly interface • Ran projects leveraging an Agile SCRUM methodology and adopts the role of Scrum Master • Delivered GM IT Risk & P&L project with a fully managed model in ISPL saving €1.2m per year

• Promoted to PCM Business Manager, reporting to the COO, strategically leading business operations • Provided support to the trading desk and oversaw / managed all regulatory compliance aspects • Managed Debt-for-Equity restructuring for the ‘Distressed Credit Trading Desk’ delivering +€2M P&L • Transferred cash securities to Paris, reducing funding costs, enhancing collateral and saving £1.2M pa • Harmonized cross-business line ‘Structured Credit Trading’ into a single dealer platform (€3M) • Negotiated a new fee model with voice and electronic brokers leading to savings of £65k per broker • Championed collaboration between all functions, delivering the ‘EMIR Mandatory Clearing Project’ • Represented the Global Head of PCM & Global Head of Credit Trading at critical regulatory meetings

• Leveraged knowledge of STAR, project managing delivery of the deal capture management system • Gathered detailed business requirements, collating information, creating, and executing project plans • Managed costs, risks, networks of suppliers and stakeholders, delivering on time and on budget • Delivered the ‘ALM Treasury Global & Local Clearing’ project three months early saving EUR500K • Led the ‘eTrading STP Harmonisation’ project, delivering on time and facilitating next phase execution • Worked with functional architects and technical engineers to define a suitable STP workflow solution • Managed solution rollout for the BNPP-owned / maintained dealer platforms Cortex+ and Cortex Rates • Created and delivered end-user training for systems, enhancements and new front office employees

• Reduced operational risk by managing workflows in STAR and Murex and by running P&L checks • Automated Front-to-Back workflow for swaptions and treasury desk by optimising processes • Analysed operational risks and created detailed action plans, effectively reducing risk exposure • Produced high level analysis, reports and presentations for traders and senior business stakeholders • Managed client clearing Front-to-Back workflow and delivered key Bloomberg interoperability projects

• Meticulously analysed documentation, identifying and reporting on all economic trade discrepancies • Controlled and maintained governance processes, adhering to legal and regulatory requirements • Managed counterparty allocations, facilitated complex escalations, trained and mentored new analysts • Delivered highest affirmation rates since 2009 and reduced reportable trades to their lowest in 5 years • Successful management of projects to improve operational efficiencies and reduce overhead costs