Leslynn Jongebloed

As a Social Media Customer Engagement Specialist, I provide exceptional service to online community by driving positive engagements, protecting, and enhancing the Shoprite Group Brand. I also provide the following services. Manage inbound and outbound communication across calls, emails, and social media, effectively converting these interactions into outstanding customer experience. Actively listen to / review correspondence to understand the customer’s requirements and diagnose the issue effectively. Liaise with internal lines of business and supporting teams for information to conduct a thorough investigation. Assist the Social Media Manager with the execution of social media content and response strategy. Proactively check competitors and relevant online platforms and alert the relevant teams of complaints that need intervention. Identify off-page comments, mentions, and conversations that may need intervention. Alert management of reputational risks and suggest strategies for mitigating them. Regularly report insights gained from social media monitoring to internal and external stakeholders. Using Veriant/Sprinkler Engagement Tool to manage Sixty60 E-Commerce, Medirite, Petshopscience, Uniq Apparel queries on all social media platforms. Conduct strategic listening using social media management tools (Meltwater), Sprinkler and Brands Eye. Build and implement social media campaigns that ensure appropriate messaging is executed online, to support corporate goals, incorporating Facebook, LinkedIn, Twitter, Instagram, and YouTube. Train the social media engagement team members on how to respond appropriately to difficult issues that may emerge on various social media channels.

Sign various documents on behalf of the company as required. Attend management meetings and take accurate minutes, ensuring all key decisions and actions are documented. Assist in coordinating meetings, including booking meeting rooms, arranging refreshments, and preparing necessary materials. Act as the receptionist, answering incoming calls, and redirecting them to the appropriate person or department. Perform basic office management functions, such as monitoring office supplies and placing orders when necessary. Create and maintain registers of company documents, ensuring proper organization and accessibility. Handle any other ad hoc administrative tasks as and when required.

Process Land Use applications Track Land Use applications Office Management Refund applications Training and Coaching Appeals Register Customer Liason PUBLIC COUNTER: General enquiries at counter, via fax, e-mail & telephonically Land Use application submissions Invoicing Data capturing