Lianne Veenstra

Multilingual (NL, EN, FR, DE) Team Leader at LVMH Client Services within the Dior Perfume and Beauty Team I managed the activities of the Dior ambassadors by following the KPIs of omnichannel customer contact (emails, calls, livechat, Whatsapp, Apple Business Chat); supervising and validating the files of the teams; conducting training sessions, coaching sessions, and evaluations; organizing the daily planning; managing refunds; recruiting new beauty consultants.

As a Customer Support Executive in a SaaS environment, I'm the first point of contact for the users of the Alkemics digital platform. My daily tasks include: • Answering requests and solving technical incidents. • Helping the sales and marketing teams in their relation with clients. • Participating in the development of the product by sharing user feedback. • Monitoring and enhancing the platform in collaboration with the development team. • Increasing support efficiency with better tooling and industrialization. Skills: • Customer support • Perfect written and verbal communication in English and French • Investigating technical issues and providing solutions to our customers • Organized • Multitasking • Working efficiently under deadlines • Problem solving and analytical skills • Logical approach • Technical data Tools: • Salesforce • Jira • Confluence • GSuite • Excel

• Responsible for customer relations and the e-reputation of Groupe Pierre & Vacances - Center Parcs for the Dutch and Belgian market on social media and review sites • Community Management • Active contribution to increase turnover of the Customer Contact Service • Crisis management in collaboration with other departments about an incident in a Dutch park • Translation of texts in English or in Dutch • Organization of the workshops: - "How to respond to reviews?" to the park managers - "How to lead and moderate the community of the Group?"

• In charge of the planning and marketing of this company specialized in organizing biking tours through Paris, and in bike rental • Communication with international customers • Contribution to the sales of Holland Bikes

• Branding, marketing and communication • Assisting with film productions and photo shoots • Studio management • Collaboration on various photography and film projects

Communicating with and providing information to prospective students about the Master's programme.

• Organisation of the Erasmus-Descartes Conference on Cultural Heritage and Innovation (collaboration between EP-Nuffic, Réseau Franco-Néerlandais and the Ambassade des Pays-Bas in Paris) • During the Young Talent meeting, 15 Dutch and 15 French students and graduates discussed in working sessions on technological and historical researches, future ideas and concrete solutions • The conclusions of the working sessions were presented to experts during the conference • Mission: Initiation and reinforcement of the bilateral cooperation between Dutch and French young professionals

From 01-01-2011 till 01-01-2014 I was working for Van der Veen Veenstra Advocaten. From 01-01-2014 till 01-01-2015 I was doing the same work for Van der Elst, Pots & Rouwé Advocaten. De Boer & Egberts Advocaten B.V. is the legal successor of the abovementioned lawyer office Van der Veen Veenstra. My tasks consisted of: • Administrative assistance • Invoicing + the rest (reminders, final notices) • Time tracking • Arranging files • Archiving • Putting on and keeping track of the agenda • Creating spreadsheets and presentations • Translating contracts (English-Dutch and French-Dutch)

• Organizing the Hands-On History Symposium • Supervising the other interns

• Archive responsable • Archiving the animation film collection of the NIAF (Nederlands Instituut voor Animatie Film) • Photographing film equipment for the website of the Film Archive • Organizing the following activities: an animation film marathon; a two-day symposium about new film technologies and media in EYE Amsterdam and Groningen (receiving and accompanying the guests and the students; making and spreading posters and flyers) • Working as a volunteer at the GAVA (Gronings AudioVisueel Archief) and archiving their film equipment • Assisting at the hands-on education courses and showing the film students round the Film Archive