Liefwin Luyckx

Freelance Consultant

Salary / Daily rate

Brussels, Belgium

Freelance

Can come onsite

Skills

CoachingCustomer SuccessStrategy & ConsultingProject OwnerE-commerce CMSProduct StrategyCMSProduct MarketingProduct ManagementMarketing StrategyProduct OwnershipBranding StrategyE-commerce WebsitesWebsitesWordPressChange ManagementEmailingE-LearningConsulting ITCustomer Care

Languages

DutchEnglishFrenchGermanSpanish

About me

Intro

I'm a committed freelance People Manager adept at leading transformations with expertise in Training, L & D, Project, Marketing, Customer, Sales, and Change Management. Let's achieve remarkable results together!

Links

Work experience

Owner

No Nonsens BV

Jan 1996 - Present

30 years 10 months

I am a creative enthusiast bursting with ideas and "streetwise" enough to execute them. A professional go-getter with a wealth of (both traditional and digital) IT, marketing & sales experience, I look forward to launching and implementing successful business plans & digital innovations full of enthusiasm. With a healthy dose of eagerness to learn, I always enjoy indulging in various projects and targets. Driven by enthusiasm and experience in various sectors, I will always translate your business concept, product and philosophy into strong results.

PM - Roll-Out Coördinator (Freelance Consultant)

Colruyt GroupFreelance

Sep 2024 - Mar 2026

1 year 7 months

Halle, Belgium

In my role as PM - Roll-Out Coördinator, I ensure the successful implementation of cross-functional programs by: Facilitating collaboration between IT project teams and business units, ensuring aligned roll-out activities. Developing and maintaining detailed roll-out plans, including agreements on responsibilities, timelines, and resource availability. Identifying risks and coordinating risk management to minimize the impact on the overall program. Monitoring the progress and quality of roll-out activities, providing regular updates and reports to stakeholders.

Colruyt Group

Jan 2019 - Jul 2023

4 years 7 months

Project Manager Marketing (Pricing Team - Colruyt Laagste Prijzen)

Dec 2022 - Jul 2023

8 months

Project manager on a Confidential Pricing & Promotions CLP Project. Making our strategy, Everyday Lowest Price, happen every day in a sustainable and smart way, that ensures the realization of our brand promise to our customers on the one hand, and an efficient and effective tactical and operational organisation and processes on the other hand.

Business Key Account Manager (Colruyt Group Customer Services)

Jul 2019 - Dec 2022

3 years 6 months

In charge of following Operating Units: Xtra, Collect&Go, Spar B2C, CG Collection Team, CG Finance Team, Colruyt Group Academy Extern, Retail Partners Colruyt Group (Spar B2C&B2B, Alvo, Mini Market) Responsible for billing and reporting on KPIs and agreed SLAs between the contact center and Operating Units Responsible for inspiring the various Operating Units in terms of customer-oriented and efficient customer experience Responsible for developing constructive cooperation between the business on the one hand and the contact center on the other hand Responsible for monitoring and responding to market trends in order to remain sufficiently innovative and competitive in the world of customer services Responsible for the research and development of various opportunities in order to keep building a customer-oriented organization Responsible for improving the quality of the contact center Responsible for designing and helping to set up an environment in which the end customer can be helped remotely and as efficiently as possible

Incont@ct Engineer

Jan 2019 - Jun 2019

6 months

Creating positive customer experiences for Dreambaby, Dreamland & Collishop Improving the quality of the contact center knowledge database Administrative processing, registration, follow-up of customer contact

Freelance Business Consultant (E-Commerce, IT, Marketing)

Selectair - travel your wayFreelance

Jan 2000 - Dec 2019

20 years

Vilvoorde, Belgium

Selectair is an alliance of more than 110 independent, self-employed travel consultants in Belgium. In was in charge of: Conceptualizing, analyzing, creating, managing and following up online/offline & marketing projects with emphasis on Brand Building & Brand Activation of the Selectair brand. Development of various external and internal websites into more than 100 individually personalized office websites. Development of email marketing strategy at an overall and office personalized level. Various contacts with suppliers and partners (tour operators, hotel chains, tourism services and media) regarding marketing & IT-related projects. Drawing up marketing plans and marketing budgets. Organization of domestic and foreign congresses and events. Coordinating the development of brochures, POS and communication tools. Training of employees and sales teams on the tools used.

Managing Partner

Willux.be NVFreelance

Aug 2008 - Apr 2015

6 years 9 months

9450 Haaltert, Belgium

In charge of: Collaborating with programmers and following up on their ongoing IT realizations Organization and leading brainstorming sessions to come up with creative concepts Development of all marketing and sales-related activities Project management and coaching of the various programmers for both external and internal projects Business meetings with the customers Support and follow-up of ongoing business

Freelance Sales & Marketing Manager

Brainbox do-it-yourselfFreelance

Jul 2004 - Nov 2009

5 years 5 months

5340 Gesves, Belgium

In charge of: Brand Building, Brand Activation & Sales Activation of the Brainbox brand within Flanders, Brussels and Wallonia Development strategic marketing relations with agencies, salespeople and management Management of the extensive sales team in Flanders, Brussels and Wallonia regarding the realization of KPIs, budgets and sales forecasts Development of the internet strategy of the various Brainbox websites Development, follow-up, coordination and construction of own internal CRM application Creation of the catalog and the various product brochures Elaboration, planning and creation of advertisements in trade journals and follow-up of online/offline mailings & press releases Development various regional and national trade fair participation, including Batibouw, Cocoon, Bouw & Reno, BIS Beurs, BouwInnovatie, ....

Freelance Business Development Director

Servimex - Tycoon Company SAFreelance

Oct 2000 - May 2001

8 months

Sint-Pieters-Leeuw, Belgium

In charge of: Managing and coaching the sales team in following up new leads to industrial products Strategy development for selling advertising space in the trade magazines Direct News, InduSap

Freelance Sales and IT manager

Evasion 2000Freelance

Jan 1993 - Jul 1996

3 years 7 months

Brussels, Belgium

In charge of: Sales of holidays both B2C and B2B Development and follow-up of one of the first tourism trade websites with content from various partners and in cooperation with service providers at the time

Sales and Marketing Manager

Peka EditionsFreelance

Jan 1992 - Jan 1993

1 year 1 month

Brussels, Belgium

In charge of: Sales and follow-up of advertising space in different trade magazines


Licenses & certifications

Managing Change: Learn to thrive through change.

Issued: Mar 2024

Certified by Udemy

Describe the capabilities of Microsoft Power BI

Issued: Dec 2023

Certified by Microsoft

Microsoft Teams

Issued: Nov 2023

Certified by Udemy

UBA Online Master Class - Google Analytics 4

Issued: Apr 2023

Certified by UBA Belgium

Persuading Others

Issued: Aug 2021

Certified by LinkedIn

Body Language for Leaders

Issued: Aug 2021

Certified by LinkedIn

Email Marketing Certified

Issued: Dec 2020

Certified by HubSpot

The Fundamentals of Digital Marketing Certification

Issued: Dec 2020

Certified by Google

SEO Foundations

Issued: Aug 2020

Certified by LinkedIn

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