
Lila Mutesi
Bilingual Remote Assistant | Customer Support
Salary / Daily rate
Irlam, Manchester, UK
Freelance
Skills
Languages
About me
Intro
Bilingual remote assistant with 4+ years supporting high-profile families and extensive customer service expertise across retail and digital platforms. Specialized in childcare, personal assistance, and Spanish tutoring with proven ability to manage complex schedules and maintain confidentiality. Ready to provide reliable, adaptable support for your business needs from anywhere in the world.
Work experience
Remote customer support (EN/ES)
Self Employed
Spanish Tutor
Preply
Jan 2023 - Present
3 years 10 months
Taught conversational and beginner Spanish to international learners. Adapted lessons to student levels and maintained consistent communication and scheduling.
Artist
FreelanceFreelance
Jan 2024 - May 2025
1 year 5 months
Worked on TV shows and commercials in London. Demonstrated reliability, adaptability, and professionalism on creative, fast-paced sets.
Customer Service Specialist
Primark
Nov 2024 - Jan 2025
3 months
Supported customer interactions in a busy retail environment during Christmas season. Delivered product assistance, maintained store organization, and handled transactions with care.
Family Specialist
Private Agencies
Jan 2020 - Oct 2024
4 years 10 months
Provided exceptional childcare and personal assistant duties for high-profile families. Was responsible for daily care, creating educational activities, managing schedules, household support, and travel assistance. Maintained privacy and confidentiality, offered flexible, customized support, and worked closely with staff to ensure everything ran smoothly, building strong, trusting relationships with parents and children.
Customer Service Specialist
El Corte Inglés
Sep 2018 - May 2019
9 months
Delivered customer-facing support in retail. Assisted with product recommendations, purchases, and complaints in a fast-paced setting.
Customer Service Specialist
Salsa
Feb 2016 - Dec 2017
1 year 11 months
Provided style support and personalized service in a busy fashion store.
Personal Assistant
Cool Producciones | Madrid Fashion Week
Sep 2014 - Dec 2015
1 year 4 months
Started as an intern, became a trusted personal assistant to Yolanda López, Director of Makeup and Hair for Cibeles Madrid Fashion Week, as well as the Director of one of the oldest and well known talent agencies in Spain. Managed emails, scheduled meetings, answered phone calls, took messages, and supported daily time management as well as the hair and make up team during different events.
Education
IOA
TEFL
2022 - 2022
1 month
Generation Spain
Digital Marketing & Branding
2020 - 2020
1 month
Global NLP Training
Certified Life Coach
2019 - 2019
1 month
Universidad Francisco de Vitoria
Personal Image Consulting
2013 - 2015
2 years 1 month