Lila Mutesi

Bilingual Remote Assistant | Customer Support

Salary / Daily rate

Irlam, Manchester, UK

Freelance

Skills

Customer CareCommunication Campaign

Languages

English

About me

Intro

Bilingual remote assistant with 4+ years supporting high-profile families and extensive customer service expertise across retail and digital platforms. Specialized in childcare, personal assistance, and Spanish tutoring with proven ability to manage complex schedules and maintain confidentiality. Ready to provide reliable, adaptable support for your business needs from anywhere in the world.

Links

Work experience

Remote customer support (EN/ES)

Self Employed

Spanish Tutor

Preply

Jan 2023 - Present

3 years 10 months

Taught conversational and beginner Spanish to international learners. Adapted lessons to student levels and maintained consistent communication and scheduling.

Artist

FreelanceFreelance

Jan 2024 - May 2025

1 year 5 months

Worked on TV shows and commercials in London. Demonstrated reliability, adaptability, and professionalism on creative, fast-paced sets.

Customer Service Specialist

Primark

Nov 2024 - Jan 2025

3 months

Supported customer interactions in a busy retail environment during Christmas season. Delivered product assistance, maintained store organization, and handled transactions with care.

Family Specialist

Private Agencies

Jan 2020 - Oct 2024

4 years 10 months

Provided exceptional childcare and personal assistant duties for high-profile families. Was responsible for daily care, creating educational activities, managing schedules, household support, and travel assistance. Maintained privacy and confidentiality, offered flexible, customized support, and worked closely with staff to ensure everything ran smoothly, building strong, trusting relationships with parents and children.

Customer Service Specialist

El Corte Inglés

Sep 2018 - May 2019

9 months

Delivered customer-facing support in retail. Assisted with product recommendations, purchases, and complaints in a fast-paced setting.

Customer Service Specialist

Salsa

Feb 2016 - Dec 2017

1 year 11 months

Provided style support and personalized service in a busy fashion store.

Personal Assistant

Cool Producciones | Madrid Fashion Week

Sep 2014 - Dec 2015

1 year 4 months

Started as an intern, became a trusted personal assistant to Yolanda López, Director of Makeup and Hair for Cibeles Madrid Fashion Week, as well as the Director of one of the oldest and well known talent agencies in Spain. Managed emails, scheduled meetings, answered phone calls, took messages, and supported daily time management as well as the hair and make up team during different events.


Education

IOA

TEFL

2022 - 2022

1 month

Generation Spain

Digital Marketing & Branding

2020 - 2020

1 month

Global NLP Training

Certified Life Coach

2019 - 2019

1 month

Universidad Francisco de Vitoria

Personal Image Consulting

2013 - 2015

2 years 1 month

Universidad Francisco de Vitoria

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